Aaron Vincent Email & Phone Number

Gilbert AZ

• JOB INFORMATIONSuccessfully partner with servicing customers, plan, manage and monitor servicer performance with the goals ensuring profitability while safeguarding corporate assets and mitigating operational and.
• Consult with customers regarding performance in areas such as servicing, investor reporting, delivery accuracy, custodial account management, document control, reporting, loss mitigation, and lender compliance. Assist.
• Manage complex reporting, re-pricing, remitting, and reconciling activities. Analyze data, research issues and exceptions, and make appropriate changes.
• Implement quality control measures. Conduct in-depth root cause analyses of customer problems and issues. Propose solutions. Facilitate implementation.
• Conduct on-site reviews and recommend potential new customers, where applicable. Evaluate customer staff capabilities to integrate the firm's work rules with customer's servicing operations.
• Advise on new, non-traditional products.

Remote

Managed a team of 50 professionals with monthly portfolio penetration goal of 26 - 27%. Managed all aspects of short sale fulfillment operations for pre- and post-foreclosure short sales. Monitored internal controls and ensured department adherence. Provided professional development plan and support for team Supervisors, Leads and Negotiators. Ensured.

Served as a liaison between internal customers, the IT Development team and external stakeholders with responsibility for prioritizing, communicating and validating requirements and design specifications for several new systems utilized for loss mitigation and default resolutions solutions. Notable contributions:Guided and lead a rapid development and.

NYSE: BCS) HomEq Servicing, a subsidiary of Barclays Capital, the investment banking division of Barclays Bank PLC, is a full service mortgage loan servicing company. Wachovia sold HomEq Servicing to Barclays Capital in 2006 for about $400 million. Barclays in turn sold HomEq to Ocwen Loan Servicing LLC effective 9/1/2010 for about $1.4 billion.The HomEq.

Led a team of two supervisors and 25 employees responsible for servicing mortgage loans, post cash, research disputes, and audits of ARM loans. Portfolio volume was approximately 150,000 - 180,000 loans. Managed to quality-based goals. Notable contributions:Maintained research error rates of less than 1%.

The Money Store, a sub-prime consumer lending company, was purchased by First Union in 1998 for $2.1 billion. The Money Store loan originations operation areas were shuttered. The sole remaining operational unit loan servicing, was renamed HomEq Servicing and continued to operate as an independent subsidiary of First Union. First Union subsequently merged.

Assigned responsibility for the HELOC team while continuing to manage the Account Research Unit. Managed Customer Service call center operations, collection/default recovery activities, customer support, credit card vendor and other servicing system vendor management for The Money Store's entire 10,000+ Home Equity Line of Credit (HELOC) loan portfolio.

Established and led the Account Research Unit including hiring and training a team of 10 to research mortgage loan issues, missing and mis-applied payments, clouded titles, loan documentation, and data discrepancies. In addition to the Research Unit, managed the Branch Services Call Center, Loan Maintenance and ARM Loan Maintenance Teams with a combined.

Recruited to create and manage the Loss Mitigation Department. Performed loan workouts for borrowers with delinquent subprime accounts and/or significant hardships. Negotiated with borrowers, attorneys, title companies, lenders, and other third parties. Collaborated with Senior Leadership during the review and approval process.Notable.

As a Graduate Student Assistant in the DCA's Bureau of Automative Repairs-Arbitration Review Program (Lemon Law administration) I conducted nationwide arbitration review audits and surveyed CA consumers who participated in one of the 4 primary arbitration programs during the preceeding years. My analysis and results were summarized and provided to the CA.