Aaron Vincent Email & Phone Number

Gilbert Az

JOB INFORMATIONSuccessfully partner with servicing customers, plan, manage and monitor servicer performance with the goals ensuring profitability while safeguarding corporate assets and mitigating operational and financial risk. Provide consultative expertise to customers in developing new concepts, techniques, and standards. Lead research and problem-solving on complex issues. KEY JOB FUNCTIONS• Consult with customers regarding performance in areas such as servicing, investor reporting, delivery accuracy, custodial account management, document control, reporting, loss mitigation, and lender compliance. Assist customers in complying with guidelines and servicing and selling requirements. Ensure that disclosures are accurate. • Manage complex reporting, re-pricing, remitting, and reconciling activities. Analyze data, research issues and exceptions, and make appropriate changes. • Implement quality control measures. Conduct in-depth root cause analyses of customer problems and issues. Propose solutions. Facilitate implementation. • Conduct on-site reviews and recommend potential new customers, where applicable. Evaluate customer staff capabilities to integrate the firm's work rules with customer's servicing operations. • Advise on new, non-traditional products. • Build and improve internal and external customer relationships. Anticipate needs. Provide training when necessary. • Design, develop, monitor, and update workflow processes. Ensure processes respond to operational risk and control objectives, process improvement goals, and achievement of business goals. • Assume a lead role in reviewing systems to enhance control and simplify operations. Support technology group by testing system enhancements prior to release. • May perform complex projects or participate as a team member on projects at the highest level of complexity.

Remote

Managed a team of 50 professionals with monthly portfolio penetration goal of 26 - 27%. Managed all aspects of short sale fulfillment operations for pre- and post-foreclosure short sales. Monitored internal controls and ensured department adherence. Provided professional development plan and support for team Supervisors, Leads and Negotiators. Ensured compliance with rapidly evolving Federal programs such as HAMP & HAFA, regulations, laws, and industry practices while increasing operational and system improvements. Set all team goals, updated and implemented policies and procedures and communicated with and responded to senior leadership, attorneys general, clients, internal and external auditors, and Risk Management.Notable contributions:Mitigated nearly $250,000,000.00 in losses over 10 months.Led team to exceed aggressive goals 85% of the time; besting the team's performance under prior leadership.Implemented new systems and processes to increase efficiency. Increased number of completed deals per agent 30%.Modernized and transformed the department from a command and control environment to a grassroots leadership organization. Led diverse teams of employees to perform at increasingly higher levels by implementing creative contests and performance rewards. Obtained buy-in from employees regarding performance goals.

Served as a liaison between internal customers, the IT Development team and external stakeholders with responsibility for prioritizing, communicating and validating requirements and design specifications for several new systems utilized for loss mitigation and default resolutions solutions. Notable contributions:Guided and lead a rapid development and deployment team to process map Fannie Mae HAMP requirements across all facets of HomEq's existing operations. Facilitated the design and participated in the development, testing and deployments of the primary loss mitigation system solution, Decision Engine At Loan Level (DEALL) with 1 Developer/Analyst. Maintained ongoing updates and corporate team communication for major version releases leading up to and through HomEq's first year of HAMP participation. Loss savings of DEALL recommended modifications versus foreclosure losses with an average 45% recidivism rate at HomEq over 1.5 years is estimated at nearly $.5 billion. Co-developed the strategy and persuaded the senior leadership team to support internal development of a custom software solution, DEALL, for $200,000 rather than purchase a $6.5 million externally developed software. Collaborated with geographically dispersed teams to develop the primary default and loss mitigation systems used at HomeEq, primarily IT Turbo. Played both a strategic and tactical role in designing, developing and deploying loss mitigation systems and other process-efficiency software such Del Res Foreclosure Referral which automated several milestones in the foreclosure timeline. These included breach letter transmissions to print vendors, automated charge-off vs. foreclosure decisioning and the resulting loan referrals to the foreclosure outsource attorney network. Other critical projects managed with significant FTE and delinquency cost savings as well as risk mitigation included Payoff Demand Workflow (PDW) and the Davox Dialer Manager (DDM).

NYSE: BCS) HomEq Servicing, a subsidiary of Barclays Capital, the investment banking division of Barclays Bank PLC, is a full service mortgage loan servicing company. Wachovia sold HomEq Servicing to Barclays Capital in 2006 for about $400 million. Barclays in turn sold HomEq to Ocwen Loan Servicing LLC effective 9/1/2010 for about $1.4 billion.The HomEq Loss Mitigation DepartmentThe Loss Mitigation Department is comprised of more than 200 professionals among several specialized sub-teams. The Early Stage Loss Mitigation team of 50 collaborates with customers, attorneys, real estate agents and other authorized parties on short sales and settlements of residential homes that are in pre- and post-foreclosure.

Led a team of two supervisors and 25 employees responsible for servicing mortgage loans, post cash, research disputes, and audits of ARM loans. Portfolio volume was approximately 150,000 - 180,000 loans. Managed to quality-based goals. Notable contributions:Maintained research error rates of less than 1%.

The Money Store, a sub-prime consumer lending company, was purchased by First Union in 1998 for $2.1 billion. The Money Store loan originations operation areas were shuttered. The sole remaining operational unit loan servicing, was renamed HomEq Servicing and continued to operate as an independent subsidiary of First Union. First Union subsequently merged with Wachovia Bank.

Assigned responsibility for the HELOC team while continuing to manage the Account Research Unit. Managed Customer Service call center operations, collection/default recovery activities, customer support, credit card vendor and other servicing system vendor management for The Money Store's entire 10,000+ Home Equity Line of Credit (HELOC) loan portfolio with approximately $135 million in outstanding loans.Notable contributions:Maintained a delinquency rate of less than 2% on loan portfolio (2/3 piggyback, 1/3 stand alone second liens).Ensured seamless migration of the servicing operations from The Money Store to First Union's FDR system after First Union's acquisition of The Money Store.

Established and led the Account Research Unit including hiring and training a team of 10 to research mortgage loan issues, missing and mis-applied payments, clouded titles, loan documentation, and data discrepancies. In addition to the Research Unit, managed the Branch Services Call Center, Loan Maintenance and ARM Loan Maintenance Teams with a combined team of approximately 10 professionals totaling 20 professionals among all 5 units. Notable contributions:Led team to achieve an error rate of less than 1%.Responded to 100% of customer inquiries within RESPA guidelines.Successfully completed the research and resolution of about 1000 inherited backlogged research items.Ensured ARM rate adjustments and notifications were compliant with all regulatory constraints

Recruited to create and manage the Loss Mitigation Department. Performed loan workouts for borrowers with delinquent subprime accounts and/or significant hardships. Negotiated with borrowers, attorneys, title companies, lenders, and other third parties. Collaborated with Senior Leadership during the review and approval process.Notable contributions:Established loan work out policies and procedures for a newly created department.Created the company's first metrics and tracking data for short sale losses prevented over foreclosure comparative analytics.

As a Graduate Student Assistant in the DCA's Bureau of Automative Repairs-Arbitration Review Program (Lemon Law administration) I conducted nationwide arbitration review audits and surveyed CA consumers who participated in one of the 4 primary arbitration programs during the preceeding years. My analysis and results were summarized and provided to the CA State Legislature as well as the general public via press releases.