Accomplished management professional exhibiting 30 years of strong leadership with extensive experience in the Telecommunications industry in the areas of integration services, customer relationship management, service delivery, field and nodal management, vendor relations and network/service desk supervision. Proven track record in delivering creative and pragmatic operational solutions which support revenue growth, cost reduction, and customer satisfaction. Skilled in identifying, building, and maintaining relationships integral to an organization’s success. Demonstrated sound decision-maker with aptitude for identifying problems and providing resolutions. Ability to interact with all and across functional levels and business areas to accomplish strategic goals in an international and culturally diverse environment. Adept negotiator and communicator with exceptional agile and analytical skills. Accustomed to high pressure, fast paced environments, and time-sensitive projects within fixed budgetary constraints.
Listed skills include Service Delivery, Managed Services, Telecommunications, Management, and 27 others.