Aaron Lee Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Tx

Austin, Texas

- Build/deploy/maintain microservice integrations connecting external APIs to internal systems using NodeJS- Design and code API specifications for both internal and external uses- Program new features into the ShipStation SaaS product

Austin, Texas

- C# / .NET - SQL- Code/deploy fixes for user reported bugs and issues- Develop/maintain development and troubleshooting tools used by other departments internally

Austin, Texas

- Directs the activities of the User Escalation team to reduce User account churn and improve User satisfaction.- Leads and coaches User Escalation staff to improve individual skills and success metrics.Supports Users for all system inquiries, including extensive troubleshooting and general questions. - Handles and resolves escalated user issues and complaints.- Collaborates with developer support and other departments as needed to resolve customer issues quickly and concisely with a regard to the entire system and all users. Provides all necessary information clearly to other departments to ensure efficient handling.- Maintains expert skills on the ShipStation platform to provide training and coaching for staff.

-Play testing game play functionality to include mechanics, audio, achievements, VFX, lighting, textures, and stability-Performing regressions on closed/resolved ticketed bugs to ensure integrity in the build -Process, track, and report bugs using detailed oriented strategies and test plans-Working with developers to reproduce, problem solve, and fix critical issues in all stages of the game build-Reporting and researching ticketed bugs in a database using Microsoft Visual Studio-Submitting meticulously detailed game issues based on defined studio standards into bug tracking system-Presenting objective and professional criticism on gameplay related issues in both written and verbal formats-Completing assigned test plans and discovering critical game issues (bugs)-Aids in measuring and prioritizing game issues and concerns with peers and to senior team members-Rigorously testing and verifying bug fixes and regressions

-Raised department sales 30% over previous years sales goal-Managed and overseeing applications and resumes in order to schedule and interview potential new employees to help complete our team. -Managed 15+ employees on daily tasks as well as scheduling and training

-Managed customer traffic by providing service checkout, returns, exchanges and buybacks-Audited and recorded daily sales deposits in excess of $10,000 -Managed and held accountable for new hire training and record keeping

Full Stack Web Development

Enrolled in the 3rd ever cohort for the University of Texas at Austin Coding Bootcamp. During the course of the program we learned.

Bachelor Of Arts (B.A.), Game Art And Animation, 3.5

-Advanced 3D Modeling, Design, Animation -2D Design, Color Theory -Applied Game Theory -Game Production and Documentation -Project.