- Build/deploy/maintain microservice integrations connecting external APIs to internal systems using NodeJS- Design and code API specifications for both internal and external uses- Program new features into the ShipStation SaaS product

- C# / .NET - SQL- Code/deploy fixes for user reported bugs and issues- Develop/maintain development and troubleshooting tools used by other departments internally

- Directs the activities of the User Escalation team to reduce User account churn and improve User satisfaction.- Leads and coaches User Escalation staff to improve individual skills and success metrics.Supports Users for all system inquiries, including extensive troubleshooting and general questions. - Handles and resolves escalated user issues and complaints.- Collaborates with developer support and other departments as needed to resolve customer issues quickly and concisely with a regard to the entire system and all users. Provides all necessary information clearly to other departments to ensure efficient handling.- Maintains expert skills on the ShipStation platform to provide training and coaching for staff.

-Play testing game play functionality to include mechanics, audio, achievements, VFX, lighting, textures, and stability-Performing regressions on closed/resolved ticketed bugs to ensure integrity in the build -Process, track, and report bugs using detailed oriented strategies and test plans-Working with developers to reproduce, problem solve, and fix critical issues in all stages of the game build-Reporting and researching ticketed bugs in a database using Microsoft Visual Studio-Submitting meticulously detailed game issues based on defined studio standards into bug tracking system-Presenting objective and professional criticism on gameplay related issues in both written and verbal formats-Completing assigned test plans and discovering critical game issues (bugs)-Aids in measuring and prioritizing game issues and concerns with peers and to senior team members-Rigorously testing and verifying bug fixes and regressions

-Raised department sales 30% over previous years sales goal-Managed and overseeing applications and resumes in order to schedule and interview potential new employees to help complete our team. -Managed 15+ employees on daily tasks as well as scheduling and training

-Managed customer traffic by providing service checkout, returns, exchanges and buybacks-Audited and recorded daily sales deposits in excess of $10,000 -Managed and held accountable for new hire training and record keeping