Aaron Westervelt Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Tampa, Fl, Us

Cultivated strong partner and stakeholder relationships to gain insight into market trends and explore enhancement opportunities in a SaaS-based PSA solution. Created KPIs to align product vision with corporate growth strategy. Developed product roadmap and maintained prioritization of development backlog. Facilitated integrated design sessions with engineering and design teams. Conducted webinars and collaborative sprint demos to garner real-time feedback on product iterations. Measured and tracked feature adoption in pilot and production environments to drive future enhancements. Provided continuous updates to product team dashboard for reporting to internal stakeholders.ConnectWise transforms how technology solution providers build, manage, and grow their businesses. Our award-winning software provides a seamless experience that allows companies to increase productivity, efficiency, and profitability. ConnectWise software solutions deliver the support companies want at each step of their business journey.

Basking Ridge, Nj, Us

Managed, monitored and supported ongoing multi-million dollar projects including the development, training, testing and implementation of cost-effective technology solutions related to new marketing strategies, promotions, customer retention and system/application enhancements. Supported entire software development life cycle: gathered/documented/validated requirements, created and executed test cases, reported bugs, defect resolution, collaborated with development teams from interfacing applications, communicated with stakeholders. Interacted with Marketing and Strategy Teams, Project Managers, Developers, other IT teams, other business units, and vendors.► Implemented deliverables on time/without errors; monitored progress to avoid production fallout► Prevented potential billing issues and risk by resolving errors prior to system implementation ► Streamlined processes and reduced time for QA by as much as 85%; developed a systematic approach for data reviews and documentation; trained others on new processes/approaches

Basking Ridge, Nj, Us

Supported the full project lifecycle from the conceptual phase to the architectural planning and development of workflow system environments, training, testing and implementation for project. Partnered with software vendor (AMDOCS), clients and stakeholders, gathered hardware requirements, developed strategies for ongoing production / enhancements, and resolved issues. Spearheaded Security and Implementation Reviews.► Met all deliverables & timelines for each phase of a project impacting millions of clients and data► Key player in gathering hardware requirements and in leading architectural planning for servers

Basking Ridge, Nj, Us

Supported business planning and operations for the national ebilling system application with monthly time-sensitive goals. Provided SQL support for server/hardware including the ‘clean up’ of functionality and implementation of process improvements during the migration of ebilling system. Created monthly billing activity reports and ad hoc reports for metrics and clients. Interacted with application manager and a team of 10 colleagues.► Recognized for exemplary performance and transitioned from a Contractor to full-time position► Key player in assuring 100% system availability and 100% billing cycle compliance during migration of ebill system

Basking Ridge, Nj, Us

Gathered business requirements from stakeholders for global call routing and settlement system development. Suggested server environments for development, integrated testing, UAT and production. Coordinated/tracked timelines and software resources for build outs. Ensured corporate compliance. Completed Security/Implementation Reviews. Interacted with development managers, project managers, implementation managers, data center managers, executive directors.► Streamlined implementation schedule to meet production date and stay within budget ► Developed highly accurate process to reconcile internal records with toll statements from international companies► Reduced costs thousands of dollars by recommending the re-purposing of high-availability server equipment

Basking Ridge, Nj, Us

Spearheaded the security reviews and technical documentation for consolidation of two massive billing systems. Gathered business requirements for hardware. Mapped out the development, installation/maintenance, testing and production environments. Verified licensing agreements for upgrades of Citrix and Windows and procured hardware/software. Ensured corporate compliance. Interacted with Directors and Executive Directors for approvals.► Consistently met challenging timelines for sign offs/approvals on Security Reviews from Directors/Executive Directors► Organized relocation and deployment of production servers; installed Citrix onsite for user community of 1700