Aaron Williams Jr Email & Phone Number

Richmond, Virginia, United States

Hanover, MD, US

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Maintain, and refine cybersecurity risk management practices using established frameworks such as NIST CSF and ISO 27001
• Assist with the creation and maintenance of information security policies, standards, procedures, and guidelines
• Assist with the preparation and review of control narratives and descriptions
• Assist with the maintenance of risk registers and risk/control matrices
• Maintain performance metrics for the security compliance program

Midlothian, VA, US

Creates, analyzes, and publishes relevant quality metrics and measures across teams to communicate application and release quality, and to address technical debt, risks, and other quality issues. Guides the development of test strategies and front end automation plans within Agile and Waterfall development methodologies utilizing open source or commercial.

Atlanta, GA, US

Data analysis of setting performance goals, making action plans, and applying employee metrics and operational metrics to daily routine and adjust on the fly as neededDaily practice of public speaking through Presort Communications Meetings, data analysis and reporting, and critical thinking and problem solving of operational efficiently of outbound.

Milwaukee, WI, US

• Creates and reviews bodies of evidence to support accreditation of systems
• Provides systems engineering expertise to implement development of networks and systems
• Crafts Systems Security Plans (SSP) and Security Controls Traceability Matrices (SCTM)
• Used MS Visio to create and update technical schematics of the IT infrastructure
• Configured and monitored Cisco devices (switches / routers / firewall)
• Implements JSIG RMF controls based on NIST 800-53 Rev 5

Herndon, Virginia, US

• Creates and reviews bodies of evidence to support accreditation of systems
• Provides systems engineering expertise to implement development of networks and systems
• Crafts Systems Security Plans (SSP) and Security Controls Traceability Matrices (SCTM)
• Used MS Visio to create and update technical schematics of the IT infrastructure
• Configured and monitored Cisco devices (switches / routers / firewall)
• Implements JSIG RMF controls based on NIST 800-53 Rev 5

Columbia, MD, US

 Provide support of ACC/A5/8/9 information Security Programs for Divisions requiring TS/SAP/SCI access. Manage the overall program information security on classified networks up to and including Top Secret level for the specified program offices ensuring confidentiality, integrity and availability of program data to include Advance Fighter Development.

Dallas, TX, US

• Serve as the initial point of contact for Tier-1 resolution or escalation of desktop/laptop/mobile device, printer, file and network related problems in a 56,000+ customer enterprise.
• Document, resolve, escalate, track and report on issues and work orders using Remedy Action Request database system.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, Microsoft Lync, Exchange, Adobe Applications, SharePoint, Public Key Infrastructure.
• Troubleshoot, research, diagnose, document and resolve technical issues surrounding computer and network hardware
• Create, modify, disable and delete Active Directory User Objects; join Active Directory Computer objects to a domain
• Monitor network status remotely using several Network Management Systems, and create applicable work orders for discrepancy resolution as necessary.

• Provide hardware and software support for the Company computer systems, peripherals, and printing devices.
• Install, configure and troubleshoot various software and hardware.
• Troubleshoot network connectivity issues on desktop workstations and laptops.
• Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts.
• Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls.

Mclean, VA, US

• I support and manage all Capital One Bank ATM’s.
• Assist all Branches, Business Clients, and Casino’s.
• Assist in dispatch support with NCR and Diebold Technology Systems
• Assist in Microsoft Outlook Ticketing System Queue
• Assist in full support for ATM’s with Bridge Call Solutions
• Work in a command center environment; resolving issues with the assistance of other departments

Stafford, Texas, US

• Over saw the on board process of ensuring that new hires were properly added the system and given appropriate access to resources to tools needed
• Maintain company hardware, built and rebuilt servers, desktops, and laptops
• Maintain and monitor Cisco phone system
• Assist in special projects, system upgrades, and remote employees working out of smalls offices

St. Louis, Missouri, US

 Assist Wells Fargo Advisors Smartstation, ACT, InfoMAX, Desktop Support, and Web Support Assist in Windows Administration, Server Administration, Client Administration, and WFA Administration. Support users’s through our Helpdesk Call Center, and participate in multiple queues Assist User’s with NetOp VPN Technology to help users on remote desktop.

Hemel Hempstead, GB

 Was responsible for quality control Trained new employees and shower them proper procedure. Operated the cash register, and correctly interpreted the customer’s request to the cook to ensure optimal satisfaction.

 Was responsible for quality control Shift leader, was responsible for training employees and shower them proper procedure. Worked well under extreme stress

Olean, NY, US

 Made appointments with various clients, with the intent to sell the products that were sold Learned various marketing and selling techniques. Surpass monthly goals and was top sales man

Bachelor'S Degree, Network Security

Associate Of Science (A.S.), Chemistry

Education record