Aaron Woods Email & Phone Number

Atlanta, GA, US

New York, NY, US

Atlanta, Georgia, US

Maintained data management, backup, security and replication methodologies in clients cloud environments through native and 3rd party backup tools. Developed and maintain ongoing processes documentation, standards, and operational run books Worked on implementing new solutions that aids to Cloud Cost and Infrastructure Optimization through Systems Management

Atlanta, Georgia, US

• Associate Consultant in the Infrastructure Services practice
• Cloud Roadmap and Adoption
• Amazon Web Services Architecture
• Cloud Cost Management and Optimization
• Cloud Environment Heath Assessments
• AWS Well Architected Framework

Atlanta, Georgia, US

• Manage and support client environments utilizing NetApp, VMware, Amazon Web Services, Cisco, and Windows environments.
• Utilize LogicMonitor, AWS CloudWatch and CloudCheckr to monitor threshold breaches on client systems and to further identify/analyze system trends and interruptions.
• Utilize AutoTask and ServiceNow ticketing systems for incoming work requests and manage a higher volume of tickets for network and systems, meeting SLA’s.
• Logging and triage of new Incidents, Problems, Change Requests and Service Requests, ensuring that accurate information is captured and documented within the ticket, utilizing the processes from the Momentum.
• Delivered triage level of support on servers, networks and storage alters and communicate between engineers to investigate applicable resolutions and wrote ISP tickets and TAC cases.
• Conducted production patch management and verification while adhering to ITIL best practices.

Atlanta, Georgia, US

• Logging and triage of new Incidents, Problems, Change Requests and Service Requests, ensuring that accurate information is captured and documented within the ticket, utilizing the processes from the Momentum.
• Respond to server, network and storage alters as triage level of support and liaison between Level I & II Engineers to investigate appropriate resolution.
• Manages software, hardware and connectivity vendors to obtain support and resolution information to resolve first line Client issues.
• Prioritizes incoming work requests and manages a higher volume of tickets, meeting SLA’s.
• Gather information, perform research, used independent judgment and escalate complex problems to nth tier.
• Is a SME with Knowledge for the ESS Knowledge database

Charlotte, NC, US

• Handles 1st\​2nd tier support technical problems by telephone and remote activity to resolve first line customer issues to ensure user satisfaction and productivity.
• Logs and triage of new Incidents and Service requests ensuring that accurate information is captured and documented within the ticket.
• Completes work tickets within established time frame while handling basic technical problems by telephone and remote activity to resolve first line customer issues to ensure user satisfaction and productivity.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Enter support knowledge into the Knowledge database.
• Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices.

Lisle, Illinois, US

• Handle high volume calls within an enterprise environment, with responsibility for timely resolution and documentation in remedy help desk.
• Pre-stage computers in Active Directory (AD). Perform password reset/unlocks and disjoining /rejoining computer objects to domain.
• Maintain Operating systems for student and staff members
• Installed hardware, such as hard drives, RAM, Keyboards, and Monitors for student and staff workstations, memory, hard drive, SATA hard drive bay, motherboard, video card.
• Installed Software, such as drivers, operating systems and Application for student and staff members.
• Solve LAN connectivity issues rebuilding TCP/IP, IP config run utilities and vpn connection to network drives and other resources.

Bachelor'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician

Associate'S Degree, Electronics Computer Techlnology