Aaron Y. Email & Phone Number

• Outsource for IT, HR and Administration services for SME• Hosting, Design and Maintain website for SME

• Outsource for Accounting services for SME• Outsource for IT Support services for SME

Head of Department for IT/Youth• Technology Assessment:o Conduct regular assessments of existing IT infrastructure, systems, and processes to identifystrengths, weaknesses, and areas for improvement.o Evaluate emerging technologies and industry best practices to determine their relevance and potentialimpact on the organization's operations.o Identify opportunities for leveraging on emerging technology to improve operational efficiency,enhance customer experiences, and drive competitive advantage.• Stakeholder Communication and Alignment:o Communicate the IT roadmap and strategic priorities to relevant stakeholders across the organization,including executive leadership, department heads, and IT teams.o Allocate resources effectively, including budgetary allocations, personnel, and technology assets, tosupport the implementation of key projects and initiatives.• Stakeholder Communication and Alignment:o Communicate the IT roadmap and strategic priorities to relevant stakeholders across the organization,including executive leadership, department heads, and IT teams.o Allocate resources effectively, including budgetary allocations, personnel, and technology assets, tosupport the implementation of key projects and initiatives.• Risk Management and Compliance:o Identify potential risks and challenges associated with IT projects and initiatives, and developmitigation strategies to address them proactively.o Ensure compliance with relevant regulatory requirements, data security standards, and industry bestpractices throughout the implementation of IT initiatives.• Youth Engagement and Outreach:o Design and implement programs to attract and engage youth, including youth programs, mentorshipopportunities, and community outreach initiatives.o Foster partnerships with various organization and community groups to support youth training anddevelopment initiatives.

Head of Department for IT & Digitalization• Strategic Planning:o Develop a comprehensive IT roadmap that outlines strategic initiatives, projects, and timelines tosupport the organization's long-term objectives.o Identify opportunities for leveraging on emerging technology to improve operational efficiency,enhance customer experiences, and drive competitive advantage.• Technology Assessment:o Conduct regular assessments of existing IT infrastructure, systems, and processes to identifystrengths, weaknesses, and areas for improvement.o Evaluate emerging technologies and industry best practices to determine their relevance and potentialimpact on the organization's operations.• Stakeholder Communication and Alignment:o Communicate the IT roadmap and strategic priorities to relevant stakeholders across the organization,including executive leadership, department heads, and IT teams.o Allocate resources effectively, including budgetary allocations, personnel, and technology assets, tosupport the implementation of key projects and initiatives.• Risk Management and Compliance:o Identify potential risks and challenges associated with IT projects and initiatives, and developmitigation strategies to address them proactively.o Ensure compliance with relevant regulatory requirements, data security standards, and industry bestpractices throughout the implementation of IT initiatives.• Performance Monitoring and Evaluation:o Establish key performance indicators (KPIs) and metrics to measure the success and impact of ITinitiatives on organization direction.o Monitor progress against established milestones and KPIs, and conduct regular reviews to assess theeffectiveness of the IT roadmap and make adjustments as necessary

• Managing Entire Organization's IT Support and IT Infrastructure• Assisting in Visual and Sound for Events and Concerts• Managing Organization's Official Social Media Platforms:• Private secretary to the Board of Directors.

• Managing Coffee Distribution for international commercial customers• Managing Coffee Distribution for E-Commerce in South East Asia region

• Overseeing the business's daily operations, managing the workforce and finances, planning company strategies, ensuring marketing efforts achieve objectives, and managing the business's reputation

• Managing & Troubleshooting Supply Drop e-commerce website • Assist in marketing efforts by managing, planning, creating, scheduling, organizing, editing and publishing content

Petaling Jaya

• Presales for Network and IT Infrastructure:o Conduct thorough assessments to identify client needs and propose suitable solutions to addressthem effectively.o Deliver product demonstrations and presentations showcasing the features, capabilities, and benefitsof the network and IT infrastructure offerings.o Collaborate with sales teams to develop customized proposals and ensure alignment with clientexpectations and budgetary constraints.• Assist in Tender Bidding for Network and IT Infrastructure Projects:o Support the preparation of tender documents for network and IT infrastructure projects, includingtechnical specifications, pricing proposals, and contractual terms.o Assist in evaluating tender requirements and ensuring compliance with project objectives and industrystandards.• Technical Support for Network and WiFi in Mobile Gaming Competitions and Exhibitions:o Set up and configure network equipment and WiFi access points to support the connectivity needs ofgaming participants and event attendees.o Monitor network performance and troubleshoot connectivity issues in real-time, implementingcorrective measures as necessary to minimize disruptions.o Collaborate with event organizers and technical teams to optimize network resources and deliver aseamless gaming experience for participants and spectators alike.

• Assisting in Visual and Sound for Events and Concerts:o Provide support in visual and sound production for events and concerts, collaborating closely withevent planners and technical teams.o Assist in coordinating equipment setup, testing, and troubleshooting to ensure optimal audiovisualquality during performances and presentations.o Work alongside production crews to create immersive visual experiences and deliver exceptionalsound quality that enhances audience engagement.• Managing Organization's Official Social Media Platforms:o Take on the responsibility of managing the organization's presence on official social media platforms,including but not limited to Facebook and Instagramo Develop and implement social media strategies to enhance brand visibility, engagement, andaudience interaction.o Monitor social media channels data analytics for engagement and marketing, responding promptly toinquiries, comments, and messages to maintain positive interactions with followers.

Selangor, Malaysia

• Spearheading Digitalization of Human Resource Department:o Lead the digital transformation initiatives within the Human Resource Department, implementinginnovative technologies and systems to streamline HR processes.o Identify opportunities to automate administrative tasks, optimize recruitment processes, and enhanceemployee engagement through digital solutions.• Managing Entire Organization's IT Support and IT Infrastructure:o Oversee all aspects of IT support services, ensuring the efficient operation and maintenance of theorganization's IT infrastructure.o Develop and implement IT policies, procedures, risk assessment and security protocols to safeguarddata integrity and ensure compliance with regulatory requirements.• Assisting in Managing Event Space And Security for Events and Concerts:o Assist in coordinating logistics, scheduling, and setup of event spaces to ensure smooth execution ofevents.o Liaise with vendors and service providers to procure necessary equipment, furnishings, and amenitiesfor events, optimizing resource utilization and cost-effectiveness.o Assist in coordinating with security personnel, law enforcement agencies, and venue management toenforce security protocols and address potential risks or threats.

• Managing IT Support Department for Malaysia Region:o Oversee the operations of the IT support department, ensuring efficient delivery of support serviceswithin the Malaysia region.o Lead a team of IT support professionals, providing guidance, direction, and mentorship to ensurehigh-quality support and adherence to service level agreements.o Coordinate with other departments to prioritize and address IT support needs effectively, contributingto overall business continuity and operational efficiency.• Presales for Cheque Security Hardware:• Provide Level 2 and Level 3 IT Support and Troubleshooting:o Offer advanced technical support for all IT products, addressing complex issues and troubleshootingchallenges.o Serve as a subject matter expert in diagnosing and resolving technical issues related to the supportedhardware devices, ensuring minimal downtime and optimal performance.• Liaison for South East Asia Counterparts and International Principals:o Act as a key liaison between the organization and its counterparts in South East Asia, facilitatingcommunication, collaboration, and knowledge sharing on IT-related matters.o Establish and maintain relationships with international hardware and software principals, representingthe organization's interests and fostering partnerships.

• Presales for Cheque Security Hardware:o Collaborate with banks and fintech vendors to understand their requirements for cheque securityhardware solutions.o Engage in product demonstrations and presentations to showcase the features, functionalities, andadvantages of various cheque security hardware options.o Work closely with vendors and stakeholders to tailor solutions that meet the specific requirements andpreferences of prospective clients.• Level 1 and Level 2 IT Support and Troubleshooting:o Provide frontline technical support for both Level 1 and Level 2 IT issues related to cheque securityhardware implementation and operation.o Investigate and troubleshoot hardware failures or malfunctions, coordinating with vendors or internalteams for resolution as needed.o Document support activities, maintaining accurate records of incidents reported and resolutionsprovided.• IT Liaison for South East Asia counterparts:o Serve as the primary point of contact and liaison for IT-related matters between the corporation andits counterparts in South East Asia.o Facilitate communication and collaboration on cross-border IT projects.o Provide assistance and support to South East Asia counterparts on IT-related issues.

• Level 1 IT Support:o Provide frontline technical support for the Queue Management System deployed across variousbranches of the bank.o Collaborate with Level 2 and Level 3 support teams to escalate and resolve complex technical issuesbeyond the scope of Level 1 support.o Conduct periodic system health checks and maintenance tasks to ensure optimal performance andreliability of the Queue Management System.• Presales for Queue Management System:o Engage with potential clients, particularly within the banking and financial services sector, tounderstand their requirements and challenges related to queue management.

• Develop an analytical model for Hybrid Multi Criteria Decision Making Wide-Area Energy ManagementSystem.• Assist in developing Smart Power Monitoring System For Building Information Photovoltaic.Educati

Bachelor Of Arts - Ba, Theology/Theological Studies

Theology, Mission & Ministry

Master Of Science (M.Sc.), Technology Management

Activities and Societies: • Key Research Area: Solar application viability in housing industry using Building Integrated Photovoltaic.

Bachelor Of Science (B.Sc.), Technology Management (Construction)

Activities and Societies: Treasurer of UTHM Student Council Representative (SRC) 2010/2011, Organizing Chairperson: UTHM PC Carnival 2011.

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