Aaron Yarbrough Email & Phone Number

Copenhagen, Capital Region, Denmark

IT Infrastructure coordinator for QC laboratories providing direct deployment and best practice support for laboratory automation, IT compliance, IT infrastructure, and IT security for GMP and non-GMP regulated laboratories.

Copenhagen Area, Denmark

Copenhagen Area, Denmark

Based in Copenhagen I take care of the local IT support for Copenhagen and Oslo.I am also a member of the European Infrastructure team. I manage many projects and work on system maintenance and deployment, and office changes and moves.• Responsible for service delivery, IT processes, IT planning and purchasing.• Responsible for writing and maintaining IT Infrastructure policies for Europe.• Responsible for development and deployment of many projects including our EMEA Windows 10 deployment and our EMEA end user laptop backup solution and end user laptop data encryption.• Responsible for IT budgeting, purchasing, and vendor negotiations and budgeting for IT services for Northern Europe.• Responsible for maintenance for local Microsoft servers, network infrastructure, Avaya phone system, & workstations using SCCM and other management tools.• Introduced our EMEA Operations team to ITIL and implemented ITIL strategies in the group.• Trainer for new local IT support employees throughout Europe.

Denmark

Based 2.5 years in Toronto, 1 year in Oslo and 2 years in CopenhagenI transferred to the Nordic Region role to take on a greater challenge. As in Toronto I brought local support presence to a Region that previously had no local support team. I established this new service presence and built a support team. This role covered a very large range of services and responsibilities across 4 countries with different languages, currencies and business cultures.People MGMT - Task management, performance management, career and training guidance, new hire training, hiring requirements creation, candidate interviewing.Service Delivery MGMT - Manage relationships with local management teams, vendors, other business partners, and the parent company’s support team. Development of local policies and procedures.Infrastructure - Planning, procurement, deployment, maintenance and documentation.Incident/Change/Problem MGMT - Microsoft System Center Incident MGMT, network monitoring, and security for users and branch office hardware. User support.Workstation MGMT - Workstation deployment, accountability for regional IT asset management and reporting, budgeting and procurement for all workstation and accessories. Designed and built asset tracking database tool used by the entire department globally.

Ottawa, Canada Area

Client site travel for team pre-training and to assist with service transitions.Single point of contact support for Accenture and for several external clients. Troubleshoot network connection issues for PC hardware and software. In depth user support for MS Outlook 2003 and other MS Office 2003 applications. Many industry specific items supported often in very highly time sensitive production environments.

Ottawa, Canada Area

2001 – 2004 Help Desk Services Analyst - Help Desk Services Group:Key contributing author of our team’s knowledge base documents.First Point of Contact end user support for over 15 different corporate office, manufacturing sites, and government office clients. Support covered printers, PC hardware, and software such as Windows 9X/NT4/2000/XP, MS Office, Lotus Notes, Word Perfect, Internet Explorer, and Share Point. And support for network client and VPN client issues on large corporate networks and provided password and account maintenance for Active Directory, Mainframe and other systems.1999 - 2001 Help Desk Services Analyst - Microsoft and Compaq Consumer Support:Home user support for Compaq PC hardware, software and connectivity issues. And home user support for Microsoft products including Money, Encarta, Games and Hardware.Consistently achieved high rates of first call resolution and customer satisfaction.