Utilize highly efficient, process-driven offshore labor to deliver website and social media services for churches. Develop long- and short-term planning and budgets. Analyze price points and customer feedback to develop must-have products. Form lasting relationships with clients.

Created a multi-tier metrics reporting system to enable at-a-glance assessment of CDx (Customer Digital Experience) performance holistically. Revised overall metrics collection process and drove data quality. Created and led monthly Strategy Sessions to enable high-level analysis of Portfolio. Coached leaders in communication and discussion. Gathered feedback and led several iterations of the sessions. Created and drove a data-driven UX maturity model for all projects. Drove 130% improvement of CDx UX maturity YoY through several successful improvement initiatives. Created a Product Handover Process to simplify engagement of Architecture, Solutions, and UX. Created a method for estimating delivery times to drive a new way of prioritizing work for shared resources and identifying potential conflicts and bottlenecks. Created Regional Dashboard to enable global CEOs to quickly assess implementation of cost-saving and revenue-generating Products.

Created and lead a non-profit organization from scratch. Grew organization from nothing to a church of over 100 people. Designed financial systems and care for same, including a four-volume training system over 400 pages in length. Weekly coaching of ten or more leaders. Wrote and delivered weekly talks of 40 minutes or more to over 100 congregants.

Personally received Door Desk award from Jeff Bezos for PI efforts at all-staff meeting in 2007. Asked to create team from scratch to pursue high-yield entrepreneurial efforts within the company. Personal improvement projects cited as a key factor behind departmental goals being exceeded despite an average 35% overall workload volume growth per year.Successfully completed Amazon.com Six Sigma Green Belt certification, including full execution of a multi-stage Quick-Pay Discount Retention DMAIC project that saved Amazon.com $400K+ annually. Led 35 contributors from IT, AP, and Retail to project completion. Implemented user-friendly dashboard to expose strategic opportunities where none previously existed. Developed Excel/VBA macro toolkit for Accounts Payable group that enabled department-wide workload reduction by 85 hours per week. Participated in planning AP implementation for several new products, including tools and grocery.

Full management duties for up to 50 direct reports including strategic leadership, motivation, training, reviewing, hiring, and firing. Frequently participated in internal audit teams. Traveled to international offsite locations to ensure successful implementation of Accounts Payable related processes, including shipment audits, proof of delivery audits, and technology implementation.