Aaron Zuber Email and Phone Number
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From an early age, I've been captivated by the convergence of communications and rapidly evolving tech landscape and its ability to revolutionize how we live, work, and connect with one another. During my time in the Marine Corps I was became acutely aware of the advantage that tech brought to theater and how those who maintained the cutting edge also maintained the proverbial high ground. A few years later as I transitioned to the civilian sector, I was struck by the vision seamless integration of technology into our personal lives and how it has redefined the way we communicate, learn, and entertain ourselves. It has become an integral part of our daily routines, empowering us to unlock new possibilities and navigate the world with greater ease. Is this always for the better? Perhaps, and perhaps not.It is the intersection of technology and our professional endeavors that truly excites me. The convergence of diverse tech domains, such as artificial intelligence, Internet of Things, blockchain, and augmented reality, is reshaping industries and creating innovative solutions to address complex challenges. With these new advances come solutions to old problems while creating new challenges to solve that didn't exist prior. Witnessing this synergy inspires me to explore the untapped potential and discover new ways to drive positive change.In today's interconnected world, I firmly believe that embracing technology is no longer a choice but a necessity. Years ago as a business continuity and disaster recovery coordinator, I was not uncommon to meet with healthcare leaders who maintained the stance that, "we took care of patients before computers were around and we can continue to do it today." How times have changed in a few short years! Tech has the power to transcend borders, democratize access to knowledge and opportunities, and foster inclusive growth. Through the thoughtful and responsible application of new tech in personal and professional lives, we have the power to enrich and amplify human potential.More is not always better, seek incremental improvement over delayed perfection and dream BIG but keep the mission simple and do it well. Ask the tough question, challenge the status quo, push the pace. Also, was this profile written by AI?
Atlassian
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Global Head And Gm - Jsm Solution SalesAtlassian Oct 2024 - PresentSydney, Nsw, AuDesigned around the Team, interaction and collaboration, along with the broad capability platform from Atlassian, Jira Service Management empowers all teams across the enterprise to deliver high-velocity service management.
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Global Area Vice President - Itsm And Service Operations SalesServicenow Mar 2023 - Oct 2024Santa Clara, Ca, UsCommunication is paramount and Service Operations represents the ability to leverage cross departmental data for fast and effective resolution and the delivery of proactive solutions. The focus is to take this on the offensive and to help our customers get ahead with their strategic initiatives. -
Sr. Global Sales Director - Itsm And Service Operations SalesServicenow Mar 2022 - Mar 2023Santa Clara, Ca, UsService Operations is the evolution of ITSM and ITOM and give our customers the ability to collaborate seamlessly across historically disparate orgs. In this role there was a pivot from leading a team of sellers focused on ITSM to a team that was focused on the success of our customers through the adoption of Service Operations which includes ITOM and ITSM.
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Global Director - Itsm Solution SalesServicenow Jul 2021 - Mar 2022Santa Clara, Ca, UsIn this newly created role, the first of its kind for ITSM, I was tasked with building out a global team to help bolster our selling expertise around Service Management and help introduce new AI powered tech to our account base.
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Solution Consulting - Various Leadership RolesServicenow Sep 2014 - Jul 2021Santa Clara, Ca, UsI've held various leadership roles in our Pre-sales engineers/Solution Consulting organization in the US over the year and was selected to help launch our first vertical focused GTM on Medical, State & Local, and Education. This was a formative time in ServiceNow's growth as our segmentation across different sized orgs had matured to a point where our customers demanded more industry specific expertise. It was an amazing opportunity to be part of this team that helped to bridge the gap between sales and technical experts.
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Manager, Enterprise Information Technology Servicenow Development, Business Analysis, And ReportingCardinal Health Jul 2013 - Sep 2014Dublin, Oh, UsMy focus consisted of leading Development, Business Analysis, and Reporting teams through our continued implementation of ServiceNow throughout all segments of the Cardinal Health enterprise. A major element of this assignment is to coordinate with executive levels to ensure the efforts of my team are aligned with strategic business initiatives. We have moved through most of the traditional ITSM/ITIL Processes and are making preparations for further integration utilizing Orchestration and non-ITSM interfaces including the points detailed below. Another focus has been on training Cardinal Health Associates on ITIL Foundation material. Along with 2 other trainers at Cardinal, we comprise a 3 person rotation focused on delivering an ITIL Foundations Certification preparation course in house. With a certification exam pass rate of over 90%, the curriculum (jointly prepared with Pink Elephant) provides our students the academic knowledge needed to become certified in ITIL Foundations as well as a working understanding of how the principles of ITIL are used, and could be used, within Cardinal Health.• Data scrubbing and normalization for Configuration and Asset Management • Continued focus on process automation to reduce amount of manual effort involved in our annual technology refresh and compliance requirements. We have successfully proved the ability of our tool to leverage federated data from other proprietary vendor systems. We have constructed a Cardinal Health standards dictionary that our CMDB references, automatically generating a health scores for our assets based on manufacturer support timelines.• Integration with Salesforce.com and other non-ITIL applications for our Product Implementation Engineers supporting the Customer base• SSRS reporting services for internal teams relying on Service Managment details for data driven decision making• Build and run activities for ServiceNow Development team to support critical day to day processes -
Manager, Enterprise Information Technology Servicenow Development TeamCardinal Health Aug 2012 - Jul 2013Dublin, Oh, UsIn this role I had the privilege of leading a talented group of developers tasked with the implementation of ServiceNow throughout all segments of the Cardinal Health enterprise. My primary focus is to coordinate with executive levels to ensure the efforts of my team are aligned with strategic business initiatives. By customizing our application we are able to better implement the following: • Merger and Acquisition System Integration and reduction in framework cycle to reduce time to market• CMDB and IT Asset Management initiatives to track lineage of assets through from conception (contract) through retirement. This initiative is focused on the ability to provide visibility to our TCO and leverage efficiencies through capacity management• Build and run activities for ServiceNow Development team to support critical day to day processes• Process automation to reduce amount of manual effort involved in our annual technology refresh and compliance requirements. We have successfully proved the ability of our tool to leverage federated data from other proprietary vendor systems. We have constructed a Cardinal Health standards dictionary that our CMDB references, automatically generating a health scores for our assets based on manufacturer support timelines.
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Sr. Consultant For Enterprise Information TechnologyCardinal Health Oct 2010 - Aug 2012Dublin, Oh, UsAt Cardinal Health I was tasked with bringing the Configuration Management Database (CMDB) live. This was part of an overarching project to update our ITIL based service model that needed to leverage technologies to provide end to end visibility for our IT landscape. A Configuration Management System (CMS) or enterprise level/consolidated CMDB is the core of an Information Technology Infrastructure Library (ITIL) based services implementation. Serving as the core of the "hub and spoke" ITIL processes, the CMS/CMDB is a living organism within Enterprise IT and can be used as the basis for all IT processes defined within ITIL and Project Management. During this time I was focused on configuration management and process improvement, and helped to lead data federation and integration between the IBM CCMDB/TADDM and other data management repositories across the enterprise. The CMDB was successfully implemented within Cardinal Health and continues to mature to this day as the foundation for our process management system ServiceNow.
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Itil Change Manager (Cm) And Service Continuity Manager (Scm) For Information TechnologyOhiohealth Nov 2000 - Sep 2010Columbus, Ohio, UsDuring my time as a Service Continuity Process Manager, I was asked to take over the Change Management process and to rebuild it according to the ITIL framework by leveraging the ServiceNow Change Management Application. I re-wrote the existing Change Management Policy and enacted new requirements to drive tool utilization and timely communication to the Change Advisory Board (CAB). During this time I developed a three tiered Change Management course with corporate development and launched the curriculum via our online learning management system (LMS). This tool helped communicate the process requirements to both internal process users and managers and included a module that was used externally to communicate our requirements and change windows to our vendor partners. I also successfully lobbied for inclusion of process adherence to the accountability section of annual reviews. The result of the implementation of this updated process and tool was the reduction in amount of interruptions in the production environment. -
Business Continuity And Disaster Recovery (Bcdr) LeaderOhiohealth Oct 2000 - Aug 2010Columbus, Ohio, UsI began my career at OhioHealth while attending The Ohio State University full time in pursuit of my degree in Computer Science and Engineering. As part of the IT Business Continuity and Disaster Recovery team, I was focused on coordinating efforts with both technical and end user groups to adequate recovery plans and technologies were in place. OhioHealth was the first healthcare system in central Ohio to successfully split clustered systems, across 2 data centers via fiber channels. The result was the ability to run systems existing clustered systems, and architect new clustered systems that functioned without latency or loss of data in the event of an interruption. Our plans were constructed on a tiered model of Recovery Time Objectives that helped to drive process management throughout the organization. I learned a tremendous about the technologies, human relationships, a creative problem solving through these years at OhioHealth. Towards the end of my time at I was involved in a vendor selection process that resulted in a contract with ServiceNow for our process deployment. Using this tool we were able to customize our CMDB and leverage Configuration Item attributes to build an internal BCDR Application. Championing a “ground up” approach, all CMDB elements were in place prior to the traditional Business Continuity BIA being conducted. We ensured that the detailed work of CI relationships was complete and all systems were constructed in a way that adequately supported the Recovery Time Objectives that the business required.
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Director Of OperationsPrevail Technologies 2008 - 2010As Director of Operations for Prevail Technologies I developed new business relationships with customers and helped to deploy communication solutions designed for implementation on the Brightcom Integrated Conferencing Platform and suite of products. A truly unique offering, Brightcom represents the only true HD quality alternative to Cisco Telepresence, Polycom, and Tandberg solutions. The integrated conference platform combines video, voice, and data over IP for an immersive communication experience without the need for land-line or bulky video connections.
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Sergeant - E5 Non-Commissioned OfficerUs Marine Corps Sep 1996 - Sep 2000Washington, Dc, UsAfter high school graduation I enlisted in the United States Marine Corps and in September of 1996 began a four year tour of duty, the first two years being with 3rd Battalion, 2nd Marines (0311 Infantry) in Camp Lejeune, NC. My unit was deployed to Bosnia in the winter of 1998 after a buildup to achieve Special Operations Capable (SOC) status. Upon returning from deployment I served at Marine Corps Recruit Depot Parris Island as an instructor in Weapons and Field Battalion for advanced marksmanship. After a successful tour of duty I was honorably discharged from active duty in August of 2000 and returned home to attend college.
Aaron Zuber Skills
Aaron Zuber Education Details
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The Ohio State University Fisher College Of BusinessLean -
Otterbein UniversitySpeech Communication And Business
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Massachusetts Institute Of TechnologyCrisis/Emergency/Disaster Management
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Babbage SimmelProject Management
Frequently Asked Questions about Aaron Zuber
What company does Aaron Zuber work for?
Aaron Zuber works for Atlassian
What is Aaron Zuber's role at the current company?
Aaron Zuber's current role is Global Head and GM of JSM Solution Sales - Atlassian | Advisor - Armada | Founder - Reboot Veterans | Co-Founder - The Legion Project.
What is Aaron Zuber's email address?
Aaron Zuber's email address is aj****@****ail.com
What is Aaron Zuber's direct phone number?
Aaron Zuber's direct phone number is +140850*****
What schools did Aaron Zuber attend?
Aaron Zuber attended The Ohio State University Fisher College Of Business, Otterbein University, Massachusetts Institute Of Technology, Babbage Simmel.
What are some of Aaron Zuber's interests?
Aaron Zuber has interest in Poverty Alleviation.
What skills is Aaron Zuber known for?
Aaron Zuber has skills like Process Improvement, Itil, Disaster Recovery, Sdlc, Integration, Leadership, Business Process Improvement, Pmp, Management, Project Management, Vendor Management, Enterprise Software.
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