Abhishek Arora Capm®️ Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

✔ Monitor key performance indicators for a team of 15 in-house CSRs; ensure daily service levels are met, calls are answered and returned in a timely manner and exceeding the industry standards✔ Remotely supervise an offshore team of 45 CSRs in Honduras; ensure phone etiquette is maintained ✔ Developed coaching programs for CSRs to strive for one-call.

Toronto, Canada Area

✔ Oversaw 10 retail locations across the GTA from Oshawa to Brampton; managed point-of-purchase requirements, displays, inventory levels to ensure overall productivity✔ Implemented an anti-theft system across all stores; reduced company losses by about 10-14% annually ✔ Ensured stores achieved set sales targets consistently✔ Hired and trained new.

Markham, Ontario

✔ Provided customer service for corporate card services; typically business-to-business corporate clients ✔ Fast-paced environment, answered between 170-190 calls per day ✔ Trained 8-10 new employees per month in the role of Customer Service Specialist✔ Member of the Employee Satisfaction & Action Team (ESAT); identified problems in the workplace affecting.

Diploma In Business Administration, Manufacturing & Distribution

Education record

✔ SQL Programming ✔ Certification in MS Excel - Advanced MS Access - Specialist, 2011 ✔ Certification in MS Excel - Specialist, 2006