Aarron Davis Email & Phone Number

Stamford, Connecticut, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

Shenzhen, Nanshan District, Cn

Directs software and customer project and program implementation activities from requirements through QA and release management, project completion, customer acceptance, and lifecycle management, deputy to VP of Service Delivery overseeing staging, provisioning, installation and customer training for legacy and next generation telephony products.PROVEN LEADERSHIP IN CUSTOMER PROJECT IMPLEMENTATION AND SOFTWARE RELEASE QA AND DELIVERY Identified, built, trained and implemented processes to go from the initial sales opportunity through sale, design, implementation and customer acceptance. Processes aided an 85% business capture and a 200% growth in customer project implementation over prior year. Had profit and loss responsibility for the company’s entire next generation product line, with $25M annual revenue target.

Reston, Va, Us

A LEADING GLOBAL PROVIDER OF SCIENTIFIC, ENGINEERING, SYSTEMS INTEGRATION AND TECHNICAL SERVICES AND SOLUTIONS Lead organizational vision, strategy and operations implementation for a high level global multi-industry/multi-functional business clientele with a focus on operational cost reduction, efficiency/productivity improvement, client satisfaction, program/project management, new business development, next phase operations proposals and overall organizational profitability for all high risk / high payoff programs.+ Oversaw a top government program with strict security and time requirements for expiring subcontractor contracts which required timely renewal, re-negotiation, and termination. Through engaging and involving all key internal, external business partners, and stakeholders on diverse levels insured that contracts remained in effect with no disruption in service, thereby exceeding goals while creating new program benchmark of success standards for the organization.+ Implemented new Program Management Office (PMO) tools to keep pace with transitions to larger scale programs/projects with correlated disciplines/processes to accommodate larger business volume. Insured success by creating a new PMO roadmap and program health dashboard for monthly status checks which won universal acceptance and was adopted by top leadership across the organization keeping all projects within 1% of budget.

Bridgewater, New Jersey, Us

TELECOMMUNICATIONS INDUSTRY LEADING PROVIDER OF STANDARDS, OPERATING SUPPORT SYSTEMS, SERVICES AND SOLUTIONS Lead a large team of technicians and managers in customer care, trouble resolution, repair dispatch and network surveillance for a nationwide network.+ Innovated new system implementation processes to fully utilize equipment capabilities by optimizing the latest technology to more effectively manage network operations involving creating new configuration processes and beta testing measurement/metrics standards. This eliminated a 3 year work backlog in 12 months while establishing a new way to keep ahead of the growth trend at half the cost.

FACILITIES BASED DATA AND SWITCHED SERVICES COMMUNICATIONS NETWORK SERVICES PROVIDERLead a large team of technicians and managers in customer care, trouble resolution, repair dispatch and network surveillance for a nationwide network.+ Performed a 360 full cycle operational performance improvement and optimization initiative for a 24/7 call center to update and streamline key organizational programs, processes and procedures, resulting in a 33% improvement in customer wait times within 90 days.+ Oversaw a highly successful business critical company performance improvement program, (MTTR) Mean Time To Repair initiative, by implementing innovative new (KPI) key performance indicators to analyze and measure network service outages which accelerated program results by reducing cycle times from an unacceptable 4 hour time turn-around time to insure the new 2 hour turn-around time which was the company benchmark client performance excellence standard.

Us

FACILITIES BASED DATA AND SWITCHED SERVICES COMMUNICATIONS NETWORK SERVICES PROVIDERLead the creation of processes, operating support system implementation, methods & procedure guide, and trouble identification & resolution to build and turn up a new communications network robust enough to support the most aggressive forecast in the industry.+ Developed and implemented innovative new (OSS) operating support services for a new telecommunications start-up company with high service order volumes that effectively handled over 90% of all service requests by partnering with key outside vendors who collaborated to provide superior business technology automation, top customer service and record cost-containment by effectively aligning business needs with customer needs for four key OSSs initiatives that included data base partitioning, process refinement, data clean up, and system training and access, thereby quickly expanding service offerings with seamless integration and top internal/external customer satisfaction.

FACILITIES BASED DATA AND SWITCHED SERVICES COMMUNICATIONS NETWORK SERVICES PROVIDERSupervised 26 managers in network planning. Included overseeing digital switch purchasing RFPs, and technical planning for several networks and services including network signaling and access, 911, operator services, digital synchronization and integrated voice/video/data products.+ Spearheaded a key organization-wide technology initiative to upgrade the organization from outdated analog to digital technologies. This was done through implementing innovative, rapid and cost effective processes and procedures that optimized all needed manpower and resources to overcome key blocks to success, saving the company $3M in capital expenditures which exceeding all upgrade requirements.+ Charged with leading a major corporate downsizing and culture change management initiative to create and maintain top multi-level staff morale, productivity, and efficiency despite major cutbacks and layoffs which resulted in placing all staff to be cut into new key roles which would best serve the organizations needs moving forward. This included developing all levels of staff into top producers and key company contributors with top job satisfaction and performance ratings.+ Appointed by a top public political figure to utilize top tier integrity/political savvy/financial modeling expertise to turn-around a poor performing organization with a hostile union and non-supportive board of directors, by aligning them all with the new political figure’s key $800M business turn-around initiative that implemented new business critical programs/projects/ processes/procedures to top success for everyone involved while also adhering to strict local/state/federal compliance standards.

Bs, Electrical Engineering

Mba, Project Management