Dinner ladies started in 2007 with the goal of delivering home-cooked meals; the business has exploded in growth due to COVID-19 and required a complete makeover in everything Technology.- Moved business from custom-built website to industry-leading service Shopify.- Removed multiple unnecessary IT services and significantly reduced IT Operations costs.- Designed and implemented a first-class warehousing and stocking system unlocking operations picking rate from 650 orders a day to 1700 orders a day.- Built custom food control systems to provide real-time food costs acutely.- Built a logistics system to provide drivers and customers real-time order ETA and delivery information.- Built data warehouse to power BI reporting for C-suet to make data-driven decisions.

Responsibilities- Leading the day-to-day business operations.- Creating and implementing strategic vision/s for Vic's Premium Quality Meat.- Introducing end-to-end Operational Innovative solutions with operational controls.- Leading technology and reporting to effectively grow the organisation and ensure operational efficiency.- Engaging and collaborating with supply chain, human resources, procurement and finance to deliver a full turnaround strategy. - Working closely with logistics to maximising customer value and achieving sustainable competitive advantage.- Reviewing current supplies and renegotiating better value services across multiple sites. - The removal of external MSP providers to move IT back to inhouse for a more cost-effective, specific, and results-driven business solution. - Creating IT and Operations budgets that cover both short term and long-term business needs. Achievements- Moved all core infrastructure and physical servers to an entirely cloud-based solution.- Scoped, built and developed a holistic IT transformation project for our manufacturing and product delivery services. - Launched Vics meat direct, A home delivery service - Launched a cloud-based inventory system for a complete live view of all available stock. - Launched a picking and packing system to fulfil orders with the real-time overview.- Developed route optimisation and order priority system with complete integration into existing systems.- Developed paperless order delivery and pick-up system. - Developed new online ordering systems specific to Vics Meat Market and Victor Churchill.- Designed new warehousing technology's to reduce waste and overproduction of products significantly. - Removed old ERP/CRM systems to modern technology offerings. - Significantly reduced IT costs to a per staff model to predict monthly spend accurately. - Built and deployed retail POS/Infrastructure.

Responsibilities - Lead and Manage the IT department team including supervising other departmental employees- Responsible for career planning for the team, hiring and overall performance management- Supplier Management – Negotiate and identify critical partners to support the ongoing strategy- Retail Focused Continual Improvement – Review POS for staff efficiency and customer experience- Focus on customer experience and seek to increase engagement through a consist approach- Use Project methodology to deliver large scale projects with minimal impact and on budget- Working to increase the business awareness on emerging technology and the future technical roadmapAchievements- Set a security-focused architecture a lined with new Australian Data Breach and Privacy laws.- Implemented new online ordering process that decreased time while significantly increasing sales- Marketing technology added to enhance the ability to provide better customer service- Awareness technology improved company's press coverage and market recognition- Defined hardware procurement and monitoring of all POS services that improved downtime from 3 days to 4 hours.- Hired new service desk staff and implemented ITIL terminology with training and coaching.- Aligned IT strategy with business goals, improving IT engagement and enhancing business communication- Renegotiated supplier contracts to define support channels for reduced cost and increased value - Moved business from an on-prem email environment to Microsoft 365 with PRINCE project management

Responsibilities - Key interface with IT Strategic Applications and the Business Stakeholders.- Strategic alignment of applications to current and future need. Focused on business reliability and availability.- Architect technical solutions in response to business problems and business strategy development.- Define and manage projects. Working internally to define the scope and managed vendors to deliver on time and cost.- Define an ongoing roadmap for feature release, bug patches release to Business Applications.- Project methodology owner ensuring all documentation is maintained and available for operational needs.- Maintain awareness of customer needs and customer experience targets, as driven by business requirementsAchievements- Designed and delivered WetnWild service for managing teams in the park to improve resource management- Architected and Built Mobile POS for the park mentored staff and deployed system before park season started.- Centralised park control systems reducing IT maintenance and improving overall usability and adoption.- Implemented Asset system and policies for all hardware and software deployment.- Lead and directed the recovery of systems from an active cyber attack. Coordinating with external and internal teams- Implemented new disaster recovery systems improving resilience and recoverability to hours from days- Architected and created an ongoing roadmap for removing key single point of failures in core systems. - Implementation of new processes and procedures allowing the park to function with little onsite support.

Responsibilities- Clarius is made up of 7 recruitment and IT services businesses covering the APAC region- Employe and manage our IaaS Provider, Hardware and IT Equipment supplier and SaaS partner- Build an adaptive and flexible technical model to react to business changes (growth and retraction)- Transformation from a traditional recruitment model to an innovative, adaptive businessAchievements- Removed external service desk and implement an in house service for a face to face relationship with all staff- Implemented 3rd party to deliver IaaS to allow for a full mobile work force- Removed and implemented new network infrastructure for 7 sites across Australia, NZ and China- Designed and built new policies for service desk and staff with our main focus being continual service improvement- New multi-country Privacy controls to protect the business and ensure adherence in data usage- Implemented a cyber-security design to secure data movement for ownership and accountability- Deployed Windows 10, Office 365, Azure AD, Mimecast, Fortinet VPN.- Deployed Windows SCCM and delivered patching Policy for external auditing and speed of deployment of hardware- Implemented ticket system (Jira) and delivered new reporting metrics to the business- Installed and configured new server monitoring system (N-Able)- Planned and rolled out new Antivirus system and generated monthly reports- Decommissioned over 80 plus physical servers and migrated infrastructure to the cloud- Designed, built and deployed a new DFS File share system to all 7 sites while increasing security- Relocated 3 agencies to new sites (China and Australia) while learning culture differences- Designed and implemented disaster recover policy and backup policy

Responsibilities:- Application lifecycle management of all supported business applications- Management and team reporting of service, incident, problem and change requests.- Support and maintenance contracts management- Collaborate with the sales, finance and support teams to launch products on time and within budget.- Source and provide contractors for large scale projects - Build and Align IT practices to be flexible to business needs Achievements- Started intern program for Village Roadshow- Built and implemented asset database- Reduced IT Costs from 270k to 190k - Change strategy and business plan for large scale projects outside of the IT scope- Implementation and documentation of new processes and procedures allowing the park to function with little to no IT onsite - Installed monitoring and alerts for business leaders for all states- Changed Point of sale capabilities to a mobile system increasing sales- Identified key locations around the park for maximum visibility- Installed remote management abilities for key systems for fast response times - Reduced IT Response times from 2 hours to 30 min

Responsibilities:- Management of a team of 3 L2 Service desk analyst and 2 L3 network and senior administrators, supporting business applications including LANDesk, Office 2013, Active directory, VMWare, Apple OSX, BCC, BMD,Cisco WebEx and IP phones, Patching, Mobile phone deployment, Smart billSupport 600 Users onsite and external agencies- Managing the expectation of 7 independent agencies’ in house and externally - Maintain SOX Compliance and developing new reporting tools- Assign duties, responsibilities, and spans of authority to project personnel.- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.Achievements - Reducing the amount of incidents and service requests per week by 240%- Logged and resolved 90 plus incidents and service requests daily- Migrating 100% of IT Assets from Office 2003 and Lotus notes to Office 2013- Migrating over 90% of IT assets from XP to windows 7 in a period of 10 weeks- Started a new team to divide responsibility for hardware and software- Started Intern program and hired key staff members from it.- Migration of acquired business technology's and infrastructure into GroupM- Migrated service desk from ITSM to ServiceNOW and trained staff- Automated key business applications and new starter deployments- Planned and executed Hardware refresh for all staff including all documents to new workstations and servers - Implemented SCCM and Casper for application and image deployment- Provided documentation for all IT Systems for IT and Staff - Identified product problems and strengths and collected data on the customer experience for - product vendors

Troubleshoot and resolved internet connectivity and general software and hardware issuesAdded user accounts, troubleshoot issues with users and monitored usage on the printing management system.Support 200 Users onsiteManaging IT Solutions for 3 agenciesMonitored multiple databases to keep track of all company inventory.Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.Perform data backups and disaster recovery operations.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.Configure, monitor, and maintain email applications or virus protection software.Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.Implementing and documenting 3rd party software into Publicis MojoProvided onsite training for non IT savvy staffAchievements Recovered business IT infrastructure from Brisbane floods Relocated 2 agency to a new location in 3 days recovered and restored %100 of documents from disaster planMigrated older PABX phone system to Cisco IP Phones Consistently hit over %90 satisfaction in IT Surveys

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.Troubleshoot and resolved internet connectivity and general software and hardware issues.Added user accounts, troubleshoot issues with users and monitored usage on the printing management system.Maintained all desktop hardware, servers, VOIP Telephone systemOnly point of contact for IT issues on site update key applications daily Achievements Support, maintenance, upgrades & implementation of 200 Windows XP SP2 Client Computers compromising oftrained staff on key applications unique to the businessinstalled and configured internet load balancing hardware

My duties with Unisys include, but are not limited to: Maintaining lotus notes for immigration and training usersIdentified product problems and strengths and collected data on the customer experience.Escalated Incidents to level 2 support Collaborated with the global team to resolve IT support cases.Technical support over phone and emailLogging tickets and assigning to correct agentsEscalating issues to appropriate departmentsRun monthly network reports. Test and repaired items to ensure proper operation.AchievementsSupported users with correct phone mannerFast learning on new systems supported level 2 service requests when department under pressurehelped developed escalation processes

Drafted user stories, use cases and functional specifications to support product development.Proving technical support via phone and emailTraining and troubleshooting of technical issuesWorking within a team to solve technical issuesEscalating issues to appropriate departmentsAchievementsLearned time management skillsLearned Basic escalation processLearned how to communicate in a corporate environment