Arun Alagappan Email & Phone Number

San Francisco, California, Us

Seattle, Wa, Us

Revolutionizing the way content is delivered to music lovers. Leading the Alexa Music Personalization & Alexa Music Arbitration team charters. Responsible to drive key business metrics- Increase customer engagement - Number of utterances, Listening minutes - Reduce customer friction - Increase customer footprint The vision of the personalization charter is to play the right music, to the right person, at the right time creating scope and influence across the Alexa organization.

Seattle, Wa, Us

Leading the HaaS (Healthcheck as a Service) team in Route 53 organization• Re-architecting the platform to scale and sustain a 200% YoY growth• Build an availability platform which powers several AWS services like S3, RDS, Dynamo, ELB, Global Accelerator, and big name enterprise customers.• Built and successfully operating a critical Tier-1 service in AWS to help customers like ELB, S3, Dynamo achieve their high availability tenants• Expanded region presence to all AWS regions (20+)• Migrating from Oracle DB to a highly scalable Amazon internal DB to sustain future growth• Created a team culture which has high ownership, and trust.

Beverly Hills, California, Us

Engineering leader for core platform products in Ticketmaster's Open API Platform with a mix of micro- services and legacy services. Scope includes Commerce, Authentication, Proxy, etc.• Lead an engineering organization with 20+ engineers and 2 leaders. • Driving core platform capabilities in Ticketmaster• Increased revenue from ~500 Million to ~2 Billion in over 2 years by adding features at rapid pace, by creating 99.9% service availability and by creating a highly scalable, and low latency product with over 15k TPS• Responsible for delivering multiple, large software development projects at Ticketmaster that focus on improved fan experience• Played an active role in all aspects of software development, including requirements and design reviews, staffing decisions, prioritization, timeline and project management, bug triaging and post-production support.• Actively mentored staff engineers and set clear line of sight to business goals for every engineer in the team.• Built a new fan authentication platform which helped conversion and improved fan experience• Automation first focus using BDD/Cucumber – over 90% automated across 7 countries

Beverly Hills, California, Us

Oversee, manage & deliver 2 services with a team of 10+ software engineers who work on various Ticketmaster API’s including the core Ticketing API• Responsible for overseeing multiple, large software development projects at Ticketmaster that focus on improved fan experience• Leading core segments of the Ticketmaster open platform API which will be leveraged actively by the website, mobile apps and a number of external partners and customers including the developer forum.• Played an active role in all aspects of software development, including requirements and design reviews, staffing decisions, prioritization, timeline and project management, bug triaging and post-production support.• Abuse prevention or Bot blocking expert with great focus on conversion and fan experience. Moderated design sessions between engineers and architects to ensure that design decisions meets functional requirements while not impacting performance, availability or stability.• Ensure adherence to well-established engineering processes for code reviews, unit/integration testing and performance testing.• Actively mentored staff engineers and set clear line of sight to business goals for every engineer in the team.

Teaneck, New Jersey, Us

Contracted for several companies such as Ticketmaster, eBay, Stubhub and ComcastLead multiple team of engineers focused on software resilience, efficiency and performance

Worked in Network Management Systems

Bachelor Of Science (B.S.), Computer Science

Education record

Education record