Aakib Arther Email & Phone Number

Morton Grove, Il, Us

St. Louis, Mo, Us

Washington, District Of Columbia, Us

▪ Configure complex pumps, motors and engines for industrial use.▪ Quote lead time and pricing on product/parts. Process orders in the ERP system.▪ Generate inter-departmental inquiries through e-mail and face-to-face interactions regarding order delinquencies.▪ Coordinate with Engineering and Marketing teams to successfully process Engineered to Order/Configured to Order product.▪ Conduct weekly presentations to our reps updating on statuses of orders, discrepancies, and inquiries.

● Contributed with colleagues on the development and implementation of customer first culture.● Leveraged Sales force to deliver better customer service and create dashboards to monitor metrics.● Processed complex orders, as well as simplified orders to ensure customers received the right product.● Evaluated and tracked incoming inventory while trying to maintain efficiency. ● Maintained a 97% customer satisfaction rate, while communicating with customers through verbal and written communication regarding any issues related to shipping delays, inventory shortages.● Conducted market research to identify business trends as well as surveys to identify potential areas of improvements.● Handled customer issues while escalating and assigning complex cases to the appropriate team(s)

● Serve as a liaison between business and technical teams to elicit requirements.● Contribute towards the success of the project by identifying process improvement, providing visibility of key milestones, and forecasting risks.● Collaborate with stakeholders and product owners in managing product backlog, handling intake requests, action issues.● Manage several projects with cross functional groups and partners to improve delivery and project timelines.● Create well documented user stories and test scripts following best Agile practices.