Aakib Arther Email & Phone Number

Morton Grove, IL, US

St. Louis, MO, US

Washington, District Of Columbia, US

• Configure complex pumps, motors and engines for industrial use.
• Quote lead time and pricing on product/parts. Process orders in the ERP system.
• Generate inter-departmental inquiries through e-mail and face-to-face interactions regarding order delinquencies.
• Coordinate with Engineering and Marketing teams to successfully process Engineered to Order/Configured to Order product.
• Conduct weekly presentations to our reps updating on statuses of orders, discrepancies, and inquiries.

• Contributed with colleagues on the development and implementation of customer first culture.
• Leveraged Sales force to deliver better customer service and create dashboards to monitor metrics.
• Processed complex orders, as well as simplified orders to ensure customers received the right product.
• Evaluated and tracked incoming inventory while trying to maintain efficiency.
• Maintained a 97% customer satisfaction rate, while communicating with customers through verbal and written communication regarding any issues related to shipping delays, inventory shortages.
• Conducted market research to identify business trends as well as surveys to identify potential areas of improvements.

• Serve as a liaison between business and technical teams to elicit requirements.
• Contribute towards the success of the project by identifying process improvement, providing visibility of key milestones, and forecasting risks.
• Collaborate with stakeholders and product owners in managing product backlog, handling intake requests, action issues.
• Manage several projects with cross functional groups and partners to improve delivery and project timelines.
• Create well documented user stories and test scripts following best Agile practices.