With nearly 10 years of experience as a Salesforce and CloudSense expert, specializing in RPA, Siebel, and Telecom Order Management, I deliver scalable, high-impact solutions that drive business transformation.• Technical Expertise: Proficient in Apex, Lightning Web Components (LWC), Lightning Framework, and JavaScript, building dynamic applications and converting business logic into efficient code. Experienced in API integration and development, including creating JavaScript plugins and automating business processes.• Automation Specialist: Skilled in using Automation Anywhere to automate workflows, including Salesforce User Administration tasks, improving operational efficiency.• CloudSense Proficiency: Expertise in CloudSense Media and Telco Packages, with experience in building and integrating REST APIs for seamless data exchange.• Development Leadership: Led development, QA, and UAT environments, ensuring smooth project delivery through version control and configuration management.• Strategic Operations & Support: Directed the roadmap for Salesforce automation, overseeing maintenance and production support to ensure optimal business performance.