Led Agile Transformations: Spearheaded Agile transformation programs for global clients, including IBM, BP, and Airbus. Guided cross-functional teams in adopting Agile practices to drive improvedcollaboration, transparency, and delivery efficiency.Scrum Master Role: Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives. Ensured adherence to Scrum principles, coached teams in Agilemethodologies, and helped them continuously improve their processes.Agile Coaching: Provided one-on-one coaching and mentoring to executives and team leaders, fostering a culture of continuous learning and innovation. Enabled teams to self-organize, improveworkflows, and enhance overall performance.Training & Facilitation: Delivered ICAgile-accredited courses and Kanban training to over 1000 participants globally. Developed interactive learning programs and curated course materials thatencouraged engagement and collaboration.Project Management: Served as the Project Manager for various client engagements, overseeing the successful delivery of Agile and transformation initiatives. Managed timelines, coordinated withstakeholders, and ensured that objectives were met on schedule.Team Empowerment: Mentored teams on Agile principles, helping them achieve higher productivity and alignment with business goals. Empowered teams to embrace Agile values, leading to sustainedimprovements in delivery and team morale.

Pioneered operational processes as the first employee, laying the foundation for scalable growth and efficient operations across all business functions.Managed key business functions, including accounting, lead generation, and client engagement, driving both B2B and B2C sales through effective client pitching and relationship management.Led vendor onboarding and managed the invoicing process, ensuring smooth financial operations and timely service delivery.Planned and executed logistics for in-person training sessions,including venue management and participant coordination, ensuring seamless event execution.Developed and maintained strong client relationships, acting as a key point of contact for customer support, enhancing client satisfaction, and ensuring retention.Led digital marketing initiatives, driving online visibility and client acquisition through strategic social media campaigns.Oversaw the full-cycle recruitment process, managing the hiring of new employees to support business growth and operational efficiency.Co-facilitated training sessions, collaborating with lead trainers to deliver engaging and interactive learning experiences for participants.

As a Senior Project Consultant, I assisted the Program Manager in coordinating and completing configuration tasks essential for successful client implementations. I ensured a positive client onboarding experience by leveraging my expertise in all Fishbowl platforms. Key responsibilities included: Implementation & Onboarding: - Onboarding new and existing local clients on Fishbowl Local, ensuring seamless configuration of program components to meet client specifications. - Achieving onboarding within SLA by managing tasks such as creating email campaigns, importing databases, and building web-based join pages. Project Coordination: - Coordinating with internal functional team members to advance projects, maintaining clear communication with stakeholders to keep them fully informed of project status. - Documenting configuration details and facilitating a smooth handover to the client support team, ensuring successful post-implementation support. Operational Responsibilities: - Managing local implementations, local and enterprise cancellations, contract processing, and project creation & assignment in Salesforce. - Supporting peers by clarifying onboarding tasks and processes and handling ad hoc requests to ensure successful client implementations. Key Achievements: - Successfully onboarded numerous clients within SLA, significantly enhancing client satisfaction and retention. - Streamlined the onboarding process, reducing time-to-implementation by 15%. - Played a pivotal role in continuously improving the client onboarding experience through detailed feedback and proactive process optimization.

Oversaw daily front office operations, acting as the primary point of contact for clients and visitors, ensuring smooth and efficient service delivery.Managed guest lifecycle processes, including check-ins, check- outs, and concierge servicesLed cross-departmental coordination, ensuring timely and effective communication between teams.Supervised team operations, including roster creation, task planning, and inventory management, ensuring optimal resource allocation and staff productivity.Improved operational efficiency by managing service workflows and addressing any operational bottlenecks, contributing to a seamless guest experience.

Delivered exceptional guest service by managing front desk operations, including greeting guests, handling check-ins/check-outs, and addressing inquiries or concerns. Ensured a seamless guest experience by coordinating with housekeeping, concierge, and other departments to meet guest needs promptly. Managed reservations, processed payments, and provided personalized service to enhance guest satisfaction. Played a key role in resolving guest issues, maintaining accurate records, and ensuring a welcoming atmosphere in line with the organization's standards. Assisted in promoting hotel services and amenities to enhance overall guest experience.

Managed both telephone operations and concierge services, ensuring seamless communication and guest support. Handled incoming calls, directed inquiries to appropriate departments, and provided information to both internal and external callers. As part of the concierge desk, assisted guests with reservations, transportation arrangements, and local recommendations, ensuring a personalized and memorable experience. Coordinated with other departments to fulfill guest requests efficiently, maintained up-to-date knowledge of hotel services, and resolved issues promptly. Played a key role in enhancing guest satisfaction through proactive service and attention to detail.