Amıt Parmar Email & Phone Number

Ahmedabad, Gujarat, India

• Provided application support for Smarttown/ECMIS/E-Card projects until April 2023• Currently supporting BAPS and Fridababy project applications, including an inhouse developed ticketing tool• Part of the Company’s Managed Service Program• Responsibilities include client communication, reports, technical support for web portal issues, handling project application queries, managing tickets in helpdesk software, coordinating with developers for backend issues, knowledgebase creation, UAT, and helpdesk management

Ahmedabad, Gujarat, India

• Provided IT support to Wipro-Adani Wilmar client for desktops, laptops, printers, and scanners• Worked on Active Directory environment, Outlook configuration, and support• Hands-on experience with ServiceNow, AmeyoLogin, and LogMeInTool• Handled user queries via call and ticketing tool, provided remote and onsite support for VIP users• Service Desk: Incident Management, Request Management, Change Request, maintaining response as well as resolution SLA, vendor coordination, DNA coordination, IMAC process, handling team as and when required• Worked with Office 365 cloud-based applications, provided MDM Intune support, cleared MFA, assigned O-365 licenses, configured Bitlocker and VPN, modified users at AD level, configured SCCM, and handled security alerts

Ahmedabad, Gujarat, India

• Provided IT support to Sterling Holiday Resorts Ltd client for desktops, laptops, printers, and scanners• Worked on Active Directory environment, Outlook configuration, and support

Ahmedabad

• Worked on IBM “CBDT Project” providing support for Income Tax Department software and portals• Handled PC-related issues, first-level hardware support, software installation, and troubleshooting• Supported ID card and barcode printer installation and configuration• Installation of Antivirus tool on desktops and support• Provided support as a backup engineer to other sites

Ahmedabad, Gujarat, India

• Provided field support for IT issues to AMC and end users, including hardware replacement, software, and printer installation• Provided support as a backup engineer• Configured desktops with OS and applications, and set up shared folders, drives, and printers

Master Of Business Administration - Mba, Management Information Systems And Services

Bachelor Of Engineering (B.E.), Computer Engineering