-Provide excellent customer service and assist in situations to ensure customer satisfaction.-Create/Edit/Cancel reservations-Liaison to tour partners regarding tours and scheduling

-EMPLOYEE OF THE YEAR 2017-EMPLOYEE OF THE MONTH : August 2017-Trained and developed several new associates as well as coached the performance of front office colleagues to ensure efficient operations.-Provide excellent customer service per the standards of the brand and hotel, and assist in situations to ensure customer satisfaction.-Acting MOD when GM and OM off property (most nights and weekends).-Weekly scheduling for Front Desk department.-Order and maintain inventory for Sundry shop.

-Work directly under the General Manager-Oversees the Front Desk and Shuttle drivers-Executed integration of the Starwood and Marriott systems at the property level-Led my dept. through two highly successful brand audits-Conduct payroll for Front Desk and Housekeeping departments-Review all incoming resumes, scheduled and held interviews with potential employees as well as hiring and training.-On call 24/7-Scheduling for Front Desk and Shuttle drivers -Prepare reports and inventory weekly for corporate office

-Provide excellent customer service per the standards of the brand and hotel, and assist in situations to ensure customer satisfaction.-Review all incoming resumes, scheduled and held interviews with potential employees as well as hiring.-Trained and developed several new associates in both FD and Cafe departments as well as coached the performance of front office colleagues to ensure efficient operations.-Acting MOD when GM and OM off property (most nights and weekends).-Weekly scheduling for Front Desk department.-Conducted payroll for Front Desk and many Back Office employees.-Was offered Front Desk Manager position.-Received an increase in salary and expanded responsibilities within the department.-Designated SPG Champion for our property.-Ordered and maintained all SPG collateral, uniforms and desk supplies.-Order and maintain inventory for Sundry shop.