Alvin Jason Arzaga Email & Phone Number

Wisconsin, United States

•Diagnose and troubleshoot issues on our Customer alarm monitoring implementations, system and application errors•Propose and create test plans to identify issues•Provide Help Desk Support for the Manitou Alarm•Assist other support representatives as needed•Document Customer interaction using the Company’s Salesforce support application•Participate in application testing and quality assurance•Track and manage tickets to ensure timely communication and resolutions

Mequon, Wisconsin, United States

•Provide teams and customers with technical escalation, support and troubleshooting on any issues routed to the Network Operations Center •Operations support responsibilities include service desk monitoring, incident triage and customer support•Incident Handling, Documentation, Monitoring Infrastructure, UX support, Routing & Switching, System Monitoring, Reporting, Issue Tracking and Troubleshooting.

Greater Milwaukee Area

•Coordinate with Housekeeping and Laundry leads in training new staff to appropriate standards for such position.•Coordinates Xenex and ATP program, including maintaining reports and /or associated records.•Inspects and return to baseline of common areas to insure aesthetics are being maintained as designed•Inspects of resident rooms to insure standards are maintained, empty rooms to be at baseline.•Interdepartmental Communication between various sectors of the organization… Show more •Coordinate with Housekeeping and Laundry leads in training new staff to appropriate standards for such position.•Coordinates Xenex and ATP program, including maintaining reports and /or associated records.•Inspects and return to baseline of common areas to insure aesthetics are being maintained as designed•Inspects of resident rooms to insure standards are maintained, empty rooms to be at baseline.•Interdepartmental Communication between various sectors of the organization •Coordinates and tracks EVS and Facilities' room status (e.g. public, resident or office) •Tracking and maintenance of laundry and labeling systems•Upload data and general maintenance of EVS systems, equipment and tools•Assist in Research Department projects•Coordinate with Floor Technician projects •Oversee Materials Management operations 04/16/2017 Show less

Greater Milwaukee Area

Vibetech Study•Research Assistant – Subject Prep, Vibetech Dec 16, 2014 – Present •Research Assistant for Bjoern Buehring, MD•CITI Training completed May 19, 2015•Vibetech Training and Certified by Jeff Leismer, PhD Aug 20, 2015•Certified VibeTech Operator Completion Sept 09, 2015https://biztimes.com/vibetech-could-help-astronauts/Xenex UV Robot Study… Show more Vibetech Study•Research Assistant – Subject Prep, Vibetech Dec 16, 2014 – Present •Research Assistant for Bjoern Buehring, MD•CITI Training completed May 19, 2015•Vibetech Training and Certified by Jeff Leismer, PhD Aug 20, 2015•Certified VibeTech Operator Completion Sept 09, 2015https://biztimes.com/vibetech-could-help-astronauts/Xenex UV Robot Study (CUES)•Research Data Collector for Dr. Christine R. Kovach, PhD, RN, FAAN, FGSA Aug 29, 2014 – Present •Collects data for the disinfection study•Reports to Dr. Kovach every week•Xenex Pulsed Xenon UV Disinfection Trainer for JHCC•Serves as Acting Director Of Hospitality Services Department when director is unavailable as of March 26, 2014 - November 9, 2015•Interview published by Facilities Cleaning Decisions Magazine Jan/Feb 2015•Certified Hygiena ATP Cleaning Verification System Super User (infection prevention tool for EVS Dept)•Assists EVS Director on Infection Control and Environmental Services Strategies•Orders Supplies and Equipment for Environmental Services Department with Director's Approval•Certified Vibetech User•Assists and updates Director Of Research on study data status Show less

Greater Milwaukee Area

•Trained in AOD Answers On Demand program (ERP/EMR)•Inventory and purchasing for Central Supply Department•Keeps records of purchases, deliveries and billings•Uses Three bid method for larger purchases•Insures inter-departmental supplies are meet

Greater Milwaukee Area

•Maintaining quality customer service for residents, vendors and visitors•Assist security officers in monitoring the facility •Transferring calls to the appropriate departments•CPR/AED Certified (American Red Cross)•Events Setup Coordinator (October 2015)•Maurice Surlow Awardee 2014

Greater Milwaukee Area

•Floor care and utility work for the building•Cleans and maintains the facilities•Floor and Carpet Cleaning Technician

Greater Milwaukee Area

•Assisting clients with their day to day physical needs•Performing a variety of housekeeping tasks

Greater Milwaukee Area

•Greets customers and forward calls to appropriate departments•Clerical work for the facility•Escalates work orders for the IT Department using SysAid Ticketing system https://www.sysaid.com/•Escalates work orders for the Maintenance Department

Bachelor’S Degree, Dietetics And Clinical Nutrition Services

Activities and Societies: Silliman University Chinese Student Association President of SUNDS

Diploma In Mysql And Statistics For Data Analysis, Data Analysis

Activities and Societies: database management systems and data analysis

Travel Training Program, Tourism And Travel Services Management

my program dealt with airline computer applications, travel sales and geography

Comptia Healthcare It

Business Analyst

Certificate, Scrum Master Foundation

Certified Nursing Assistant, Health Services/Allied Health/Health Sciences, General