- Establish the IT Application Department by setting up its goals, objective and long-term strategy.- Interview and hire the right efficient and caliber IT staff to support flyadeal’s objectives.- Manage in-house and offshore developers and vendors.- Manage cloud infrastructure and DevOps activities on Azure and AWS.- Act as the interface between flyadeal and systems providers from IT perspective.- Assess, participate, and contribute as a SME on the selection of the airline systems including Passenger Services Systems, Internet Booking Engine, Mobile Applications, eCommerce Platforms, and Marketing Systems.- Manage the implementation of the new Internet Booking Engine and Mobile Apps.- Manage the integrations between internal and external applications and payment channels.- Received Great Achievement Award for being the airline’s innovation champion for 2019.

Planned, Developed, and Led many web-based projects for Ithraa’s clients.- General Sport Authority - Choose Your Sport (CYS) Ticketing Platform- Human Resources Development Fund – Choose Your Major (CYM) Forum & Online Assessments- Job Creation Authority – Choose Your Career (CYC) Online Assessment Portal- General Entertainment Authority - Adventure International Festival eCommerce & Ticketing Platform

- A Project Manager for Huawei Smart Care Customer Experience Management Platform.

- Developed the company website in alignment with its new brand and identity.- Developed an in-house roster system for airport ground staff that manages shift plans, workload, schedule update, employee leave, time and attendance, and generates reports.

- Implemented an ITSM tool to assist the organization in aligning IT with the business using the ITIL framework and continuously measure and improve IT services in line with changing business requirements.- Implemented and enhanced some of ITIL processes and best practices to support service performance.- Developed the first service catalogue for IT services to be used by customers and end users.

- An Account Manager for SAUDIA Ground Services and SAUDIA Private Aviation Company’s IT demands.- Developed comprehensive account plan for designated key accounts that included ongoing customer support and training on data, software, and custom solutions resulting in the discovery of major up-sell opportunities.- Developed a business portfolio management system for SAUDIA IT Business Management to improve business process and to give an overview of business demands and projects to IT executives.

- Developed an automated speech recognition captioning system. A software engineering project for a cloud distributed system and central storage database.- Performed requirement elicitation, analysis, system and object design, implementation, testing, and delivery.