Digital Strategy ● Launched and grew 2 new teams from 0-20 employees and led efforts to ensure high growth was met with control, ultimately improving customer responsiveness 5.5x ● Oversaw the creation of process frameworks and workflows, developed ambitious OKRs and durable reports to monitor progress, leading to a fully functional operation within 6 months● Frequently presented to and collaborated with executives on how to innovatively grow and drive the team forwardPeople Strategy● Launched and leading team to develop company-wide support structures for underrepresented employees, such as company-wide mentoring ● Working with executives to define scope, staffing, and budget for Diversity, Equity, and Inclusion initiatives

Finance● Managed team of 24 analysts, collectors, and billings representatives to ensure department processes, customer account strategy, and vision are adhered to, allowing for a seamless customer experience● Responsible for approving $10MM of credits and bad debt yearly, ensuring financial accuracy and appropriate strategy for our wide-breadth of customersSales Operations● Oversaw team of 12 sales operations analysts and product help specialists to ensure customer responsiveness was met with accuracy and speed● Created and implemented a centralized sales capacity model, reducing the need for 3 full-time employeesSupply Chain – Distribution Center● Supervised a team of 17 warehouse generalists in our outbound operation● Identified operational exceptions, diagnosed root causes, and optimized processes to reduce exceptional work by 50%, reducing the need for the exceptions area by 1 person

● Designed, developed, and implemented a system to precisely estimate when packages will reach our customers● Developed front-end prototypes, tested with customers, and created product requirement documents to help define workflows and milestones in partnership with UX team

● Working with developers and business analysts to incorporate Buzzn technology and ideas into student portal so students will have a more relevant and interactive platform to access their academic lives● Consistently creating specification documents to ensure that developers and BAs are in accordance with strategy, maintaining organization, and following deadlines as launch approaches● Reaching out to customers (UofM students) to gain better understanding of their wants for new student portal and reporting findings and analysis to Director of IT and team

● Developed, launched, and sold a web and mobile app that allowed University of Michigan students to share their academic and social lives on an interactive calendar-sharing platform● Oversaw and worked with team of 5 developers and designers, along with outsourced teams, to enable an ideal end-user experience, maintain overall strategy, and closely follow deadlines● Evangelized and executed business vision and strategy, lead business operations, and worked with Michigan's CIO on various occasions throughout the acquisition processes

● Collaborated with a four-person team for a 10-week period and developed solutions to out-of-stock issues in Target’s Entertainment division, driving a sales increase of over $10 Million● Prompted numerous short-term projects for mangers and buyers including sales forecasts, technological implementations, and extensive excel tools to catalyze and optimize existing processes ● Consulted Business Analysts, Replenishment and Supply Chain Experts, and divisional VP’s to ensure feasibility, implementation, and long-term sustainability of our recommendations

● Promoted service to students on campus to increase group communication efficiency● Created multiple Powerpoint presentations and Excel spreadsheets for professors, graduate student instructors, and social chairs of Greek life organizations in order to demonstrate usefulness of service, resulting in an increase user base● Gained most users on campus out of 12 marketing interns at comparable-sized schools

● Worked with major US car manufacturer to create a more efficient electric car battery system, allowing for increased safety and consumer satisfaction ● Gathered data and developed mathematical models to efficiently analyze and present information regarding performance of varying battery packs● Consistently reported to lead graduate student and associate professor while consulting with manufacturers research executives, allowing me to gain strong personal skills