Customer Support Team Leader with 5+ years’ exposure to Client facing role. I have experience cross-collaborating with Internal and External Stakeholders and delivering effective client solutions. I manage team workflows and handle escalations alongside monitoring recurring trends or irregularities that may escalate to service/financial/reputational risks. I also possess experience from the process side, improving the overall KPIs of the product support team at all positions I have served to date. I have exposure to working independently and within teams in a Startup culture as well as following the best practices in an MNC. I love interacting with clients and solving their core problems around product/service and try to push myself/team members to provide best-in-class support to our end customers.
Listed skills include Microsoft Office, Powerpoint, Microsoft Excel, Market Research, and 11 others.