Subject Matter Expert
CurrentTo ensure smooth onboarding of the client on Shopping program across the Globe.Coordinating with product managers and stakeholders for all the updates and calibration to optimize them in a system on a weekly basis. Conducting weekly meeting with team and new hires about new updates, knowledge sharing, process improvement and challenges.Preparing reports, interpreting data and analyzing results using statistical techniques and providing ongoing reports. Maintaining and updating process and internal documentation, SOPs. Queue Allocation & Management.