Responsibilities include evaluation of automation opportunities for a given client, creation and deployment of workflows, and monitoring of automation effectiveness for continual improvement.

Responsibilities include evaluation of automation opportunities for a given client, creation and deployment of workflows, and monitoring of automation effectiveness for continual improvement.

1. Incident Management for IBM client accounts.2. Cascade Major Incident notifications and notify business of any critical outages.3. IT Service Delivery and Resolution management (reporting and control).4. Developing problem management procedures, when required. Identifying incidents with high impact to the business and initiating and undertaking service improvement programs.5. Support problem and change tickets for client support operations (e.g. storage systems or server) for… Show more 1. Incident Management for IBM client accounts.2. Cascade Major Incident notifications and notify business of any critical outages.3. IT Service Delivery and Resolution management (reporting and control).4. Developing problem management procedures, when required. Identifying incidents with high impact to the business and initiating and undertaking service improvement programs.5. Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. 6. Managing change management and problem management procedures7. Pro-actively working with Technology Incident and Problem Management in the event of cross-departmental problems; leading or assisting as appropriate8. Channel Strategies, balance risk, quality management. Show less