•Responsible for the safety and service of the passengers on board •While on duty reports to the Captain through the In-Flight Supervisor •Accountability for compliance with FARs relative to Part 121 carriers •Emergency responsibilities as delegated by the In-Flight Supervisor •Pre-flight of emergency equipment •Pre-flight of customer service supplies •Delivery of the In-Flight product as specified by the In-Flight Supervisor •Responsible for accountability for all liquor and food service control, including reconciliation of all In-Flight supplies concerning food and beverage service •Responsible for all inventory of dining service and beverage supplies •The assistance and delivery of the In-Flight product as specified by In-Flight Management •Assistance with Ground duties as directed by In-Flight Management and the In-Flight Supervisor •Coordination with the In-Flight Supervisor, In-Flight Management, Catering and Ground personnel •Other duties upon request of management

Performed all necessary flight attendant duties. Responsibilities included assisting customers with special needs or requests, meal and drink service, assisting pilots and other flight crew, and performing all relevant safety procedures.

•Responsible for assessing the client's financial situation through one-on-one in-person, inbound telephone calls and/or web chat counseling sessions with potential clients. Responsible for client follow-up, when needed, to ensure client’s complete recommended action plans. •Develops individually tailored recommendations based on loss mitigation options in order to assist clients in appropriately managing their housing situation. •Motivates clients to take the actions necessary to resolve their financial problems. Assist client with getting to the root of the financial issue and suggest resolution. •Provides specialized counseling for clients under various grants, agreements and programs entered into by MMI, which is consistent with all established program, agreement or grantor guidelines. •Promotes the sale of appropriate agency products and properly handles the money transactions associated with these sales, when applicable. Responsible for re-counseling clients, when needed. •Provides clients with appropriate referrals to other assistance organizations, when needed. •Supports and complies with all company policies, procedures, guidelines and ethical standards. Maintains the highest standards of confidentiality and complies with all policies and procedures to protect client's privacy and MMI's proprietary information. Restructure client’s budget to meet financial goals.Help client to get aid from other non financial services and organizations,Intervenes as a mediator between client and their mortgage company to resolve client’s mortgage issue.

Excel Skills Created reports based on the sort and filter functions. Analyzed and generated data from the database and presenting it in a graph format Familiar with the writing of formulas in excel, used for statistic and accounting purposes (balance sheet and profit and loss statements); Developed financial analysis for clients using applications and excel spreadsheets Generated weekly and monthly reports from the database using excel spreadsheets (based on the sort and filter function), and presented it in a graphical format. Utilized excel to generate proposed accounting purposes (balance sheet and profit and loss statements) for customers. Responsible for assessing the client's financial situation through one-on-one in-person, inbound telephone calls and/or web chat counseling sessions with potential clients. Responsible for client follow-up, when needed, to ensure client's complete recommended action plans. Understood the goals and objectives of the client's and developing an action plan towards that goal. Money Management International

Housing Crsis counselling

Screens initial calls from prospective clients, obtains and enters client's personal and financial information and transfers the information to a counselor. Responsible for large production of one-on-one inbound calls with prospective clients. Maintains accuracy in all data entry consistent with acceptable quality standards. Ensures accuracy in capturing of client information, referral codes, product codes and the Direct Intake Referral Screen.Properly routes call for specialized product sessions.Leads team to achieve monthly goals.Help with escalated issues from team members.Training of new team members.Creating of monthly team reports and presenting same to management.Supervises the quality assurance of all team members and making sure they are meeting standard.

Created monthly team reports and presented to management using excel spreadsheets. Screened initial calls from prospective clients, obtained and entered client's personal and financial information and transferred the information to a counselor. Responsible for large production of one-on-one inbound calls with prospective clients. Maintained accuracy in all data entry, consistent with acceptable quality standards. Ensured accuracy in capturing of client information, referral codes, product codes and the Direct Intake Referral Screen. Properly routes call for specialized product sessions. Leads team to achieve monthly goals. Supervised the quality assurance of all team members and making sure they are meeting standard.

Provided level one support calls for DSL troubleshooting.Used CMSX software and DSL Boss.Performed modem troubleshooting .Made outbound calls to customers for follow up.Served as guide on WAN set up and DSL set up over the telephone.

Analyzed and provided level one support calls for DSL troubleshooting. Used CMSX software and DSL Boss. Performed modem troubleshooting Made outbound calls to customers for follow up. Served as guide on WAN set up and DSL set up over the telephone.

on a special project. Located customers, made numerous outbound calls daily, and reconciled consumer debt.

on a special project. Located customers, made numerous outbound calls daily, and reconciled consumer debt. Various Contract Assignments August 2008 to November 2008 Worked in various contract positions not pertaining to career objective.

Relationship Management.Gained general knowledge of banking rules and regulations, banking policies, and procedures.Rendered weekly, monthly, quarterly, and annual financial reports for team.Ensured that all customers' complaints were resolved in a timely manner.Identified fraudulent activity to prevent potential losses to the bank.Assisted banking center manager with many operational duties and responsibilities.Sold and cross-sold bank products and services.Handled accounts payable and accounts receivable.Performed credit and loan consulting including mortgage.Helped small business with financial banking aid.

Personal Retail Banker and Customer Service (Call Center) Worked in the call center for inbound customer calls from hire till March 2006 Relationship Management. Gained general knowledge of banking rules and regulations, banking policies, and procedures. Rendered weekly, monthly, quarterly, and annual financial reports for team using excel spreadsheets. Ensured that all customers' complaints were resolved in a timely manner. Identified fraudulent activity to prevent potential losses to the bank. Assisted banking center manager with many operational duties and responsibilities. Sold and cross-sold bank products and services. Handled accounts payable and accounts receivable. Performed credit and loan consulting including mortgage.