Develop innovative cloud-native, automation, cloud infrastructure, and generative AI technologies.Create and implement a long-term R&D plan that supports corporate goals and cloud computing and AI developments.Find new cloud-native and AI-driven technology and competitive differentiator prospects.Manage and Execute Projects:Manage R&D initiatives from idea to completion.Engineering, product development, and IT teams should work together to innovate cloud infrastructure and automation.Make sure projects fulfill deadlines, budgets, and quality.Talent Development and Team Leadership:Develop and lead a cloud-native and AI-focused team of academics, developers, and engineers.Mentor team members to encourage innovation, technical excellence, and ongoing learning.Keep the team informed on cloud-native infrastructure, automation, and generative AI developments.Collaboration with StakeholdersCoordinate R&D with internal and external stakeholders to meet market and customer needs.Work with vendors, partners, and industry experts to incorporate new technologies and best practises into the company's cloud-native and AI-driven products.Share research, technological roadmaps, and product innovation initiatives with leadership and clients.Tech Evaluation and Integration:Cloud-native platforms, automation tools, and AI frameworks should be assessed for commercial applications.Develop and test innovative solutions and integrate them into IT infrastructure.Scale, secure, and optimize cloud-native infrastructure with automation.

Developed and implemented IT strategies aligned with organizational goals, identifying emerging technologies to drive innovation.Led and motivated a team of IT professionals including managers, engineers, analysts, and support staff.Oversaw daily IT operations, including system management, network infrastructure, security, and help desk services.Managed IT budgets to maximize ROI on IT projects while aligning with business objectives.Ensured IT compliance by implementing robust security measures to protect sensitive data and prevent cyberattacks.Built strong relationships with senior management and stakeholders to define IT priorities and secure necessary resources.

Led and executed the design and implementation of diverse DevOps and infrastructure solutions.Served as a key member of the Change Management Board (CAB), overseeing IT changes.Managed and developed high-performing DevOps teams.Provided expert technical guidance and troubleshooting.Played a pivotal role in IT budget allocation and planning.Spearheaded technical delivery across all IT projects.

Managed a three-person team as Routing and Switching Technical Lead on multiple projects.Successfully implemented, migrated, and restructured network infrastructure while optimizing performance.Provided expert technical guidance to enhance network efficiency.Served as a critical member of the final technical escalation and customer incident review teams.Led the network team in implementing, migrating, and integrating network solutions.Researched, evaluated, and approved network equipment additions to ensure long-term system health.Developed and delivered technical training programs for engineering, NOC, and customer care teams.Executed annual code upgrades for all network devices.Collaborated on system compatibility testing to verify equipment functionality.Conducted root cause analysis to resolve customer-impacting issues.Provided network support, wireless site surveys, and performance analysis using PRTG, Sniffer, and Picketer.

Systems Security and Network EngineerContributed to the development and maintenance of network security infrastructure for Soft Furnishing FZE and its parent company, ACT Décor LLC.Key Responsibilities:Designed and implemented network systems, resolving end-user issues and creating supporting documentation.Administered website content and security policies as a webmaster.Participated in the establishment of a global Systems Operations Center.Engineered and maintained network security systems.Managed virtual computing environments.Monitored server and network performance.Provided technical support for a network of 600 clients utilizing Cisco Remote Operations Services (CROS).Efficiently managed ticket assignments, troubleshooting, and MACD changes adhering to ITIL best practices.