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Aashiq I. Email & Phone Number

Subject Matter Expert at DXC Technology
Location: Bengaluru, Karnataka, India 3 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
DXC Technology
Role
Subject Matter Expert
Location
Bengaluru, Karnataka, India
Company size
88721 employees

Who is Aashiq I.? Overview

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Aashiq I. is listed as Subject Matter Expert at DXC Technology, a with 88721 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Aashiq I..

Aashiq I. previously worked as Subject Matter Expert / Team Lead at Dxc Technology and Technical Support Engineer at Dxc Technology. Aashiq I. holds Bachelor Of Science - Bs from Vijaya College.

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DXC Technology

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Profile bio

About Aashiq I.

Dedicated and results-oriented Subject Matter Expert / Team Lead with 5 years of hands-on experience at DXC Technologies. Specializing in Technical Support professional in a Service Desk role, I have consistently contributed to the success of dynamic projects and initiatives. My expertise lies in Training and Development, Customer Service Excellence, Escalation Handling Specialist, Cross-Functional Collaboration, Knowledge Base Development, and Incident Management Specialist, encompassing strategic problem-solving, client collaboration, and innovative solutions..

Current workplace

Aashiq I.'s current company

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DXC Technology
Dxc Technology
Subject Matter Expert
Bengaluru, KA, IN
Website
dxc.technology
Employees
88721
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3 roles

Aashiq I. work experience

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Subject Matter Expert / Team Lead

Dxc Technology

India

TRAINING & MONITORING:• Training the new hires and monitoring their performances in Nesting.• Conduct weekly assessments for the training batch.• Conduct UAT for the new hires.• Create AWS profile for the new agents.• Session with the new hire team on Replicon, concur, Cisco Jabber, Finesse & Appgate.• Live Monitoring of Long calls• Provide floor support.• Conduct Refresher training.• Monitor ticket queue and chat queue.• Trained the team to handle call management on outage queue - reduction of 20 minutes and improvement in outage calls.• Posting outage alerts in the DXC RBS group to ensure quicker resolution.MEETINGS• On alternate Mondays attend the Bi-Weekly RBS RCC - IT Helpdesk - GSO TCS AMS Incident Mgmt.• Once Every Month attend the Knowledge management call• Attending the Monthly Voice Calibration call• Attending calls for new services/process updates.• Attending Monthly operations Review calls and daily RBS connect calls.ONBOARDING:• Placing the onboarding request for Service Desk agents and the other members of the Ahold Delhaize account.• Requesting for Service Now and other tool access.REPORTING:• Creating and publishing Daily Dashboard reports for Phone and Email.• Creating and publishing Weekly and Monthly Email SL Reports• Creating and publishing Agent Non-Response and AHT Report• Publishing reports for scorecard• DSAT analysis report.• Roster Preparation• Maintaining the JML File and Agent Detail File.• Maintaining the Ahold & Delhaize Training Document.• Creating & Publishing Daily Email SL Report

Team & coworkers

Colleagues at DXC Technology

Other employees you can reach at dxc.technology. View company contacts for 88721 employees →

AA Arsen Amirkhanyan Arsen Amirkhanyan Colleague at Dxc TechnologyGermany View → RH Richard Hescott Richard Hescott Colleague at Dxc TechnologySioux Falls, South Dakota, United States View → AH Anthony Howard Anthony Howard Colleague at Dxc TechnologyElizabeth Vale, South Australia, Australia View → MH Mudium Haritha Mudium Haritha Colleague at Dxc TechnologyKurnool, Andhra Pradesh, India View → AG Adrián G. Adrián G. Colleague at Dxc TechnologyBarcelona, Catalonia, Spain View → PS Poulami Saha Poulami Saha Colleague at Dxc TechnologyKolkata, West Bengal, India View → CN Chandan Nag Chandan Nag Colleague at Dxc TechnologySouth Delhi, Delhi, India View → VS Víctor San José Jiménez Víctor San José Jiménez Colleague at Dxc TechnologyGreater Madrid Metropolitan Area, Spain View → AK Ashok Kumar Muniraj Ashok Kumar Muniraj Colleague at Dxc TechnologyBengaluru, Karnataka, India View → VV Vamsi Vs Vamsi Vs Colleague at Dxc TechnologyChittoor, Andhra Pradesh, India View →
2 education records

Aashiq I. education

FAQ

Frequently asked questions about Aashiq I.

Quick answers generated from the profile data available on this page.

What company does Aashiq I. work for?

Aashiq I. works for DXC Technology.

What is Aashiq I.'s role at DXC Technology?

Aashiq I. is listed as Subject Matter Expert at DXC Technology.

Where is Aashiq I. based?

Aashiq I. is based in Bengaluru, Karnataka, India while working with DXC Technology.

What companies has Aashiq I. worked for?

Aashiq I. has worked for Dxc Technology.

Who are Aashiq I.'s colleagues at DXC Technology?

Aashiq I.'s colleagues at DXC Technology include Arsen Amirkhanyan, Richard Hescott, Anthony Howard, Mudium Haritha, and Adrián G..

How can I contact Aashiq I.?

You can use AeroLeads to view verified contact signals for Aashiq I. at DXC Technology, including work email, phone, and LinkedIn data when available.

What schools did Aashiq I. attend?

Aashiq I. holds Bachelor Of Science - Bs from Vijaya College.

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