Aashir Abbas Email & Phone Number

Birmingham, England, United Kingdom

- Managed and serviced 2nd line support tickets utilizing remote monitoring products.- Configured client machines and troubleshoot issues to ensure optimal endpoint environment support (Windows 8, MS Office 2013 to 365).- Created and maintained end-user guides and purchase orders to improve efficiency.- Recorded and documented processes for Problems, Changes, and Releases to ensure transparency and accountability.- Provided troubleshooting resolutions for… Show more - Managed and serviced 2nd line support tickets utilizing remote monitoring products.- Configured client machines and troubleshoot issues to ensure optimal endpoint environment support (Windows 8, MS Office 2013 to 365).- Created and maintained end-user guides and purchase orders to improve efficiency.- Recorded and documented processes for Problems, Changes, and Releases to ensure transparency and accountability.- Provided troubleshooting resolutions for Enterprise solutions such as Firewalls, SIEM, Office 365, and VOIP Phone Systems.- Conducted routine maintenance tasks such as end-user patch management, asset tracking, and internal auditing.- Performed IT and AD audits to ensure system integrity and security.- Developed IT strategies, workflows, and defined new processes for user productivity and organizational efficiency while conducting user training. Show less

Islāmābād, Pakistan

Mississauga, Ontario, Canada

- Provided Tier-1 & 2 network level support to users in Pakistan, Canada & Dubai, addressing hardware and software issues.- Troubleshot desktop issues for local and remote users, maintaining high availability and uptime.- Monitored and maintained computer systems and networks, ensuring compatibility with client needs and specifications.- Managed the Firewall and Active Directory System, ensuring adherence to company policies and regulations.- Established and… Show more - Provided Tier-1 & 2 network level support to users in Pakistan, Canada & Dubai, addressing hardware and software issues.- Troubleshot desktop issues for local and remote users, maintaining high availability and uptime.- Monitored and maintained computer systems and networks, ensuring compatibility with client needs and specifications.- Managed the Firewall and Active Directory System, ensuring adherence to company policies and regulations.- Established and configured user accounts, permissions, and passwords in Office 365, Active Directory, Primo Dialer, and other software applications.- Established and managed Fortinet Firewall and Policies, effectively securing the IT/Server room.- Managed ticketing systems on OS Ticket and Solarwinds, keeping on top of all incoming support requests. Show less

London, England, United Kingdom

Conducted and managed research activities using professional software's and tools with a team of 6 members. Communicated and coordinated with C level professionals of multinational companies and FMCG for a research purpose.

Islāmābād, Pakistan

This was a industrial-based experience where we have to work under a team of professional IT-Engineers at ARDIC Factory. Designing of front and back-end interface of HIT website where defense, commercial and industrial products are to be displayed on this website.

Worked on the Go To Market strategies (GTM) project for PepsiCo and gave solutions to the problems they were facing in the sales department. Through making clusters on maps, segmentation of data on excel, performing regression to get the real insights which result in solving the sales problems.

Education startup funded by Stanford University that teaches professional skills to students and corporations.-Communication: Completed a competitive written application and interview process to be selected from over 4500 applicants for intensive 3-month Fellowship funded by Stanford University-Skills development: Invested 150 hours in order to develop business skills (e.g. communication,leadership, problem solving, teamwork, etc.) that will help me make a deeper impact on the job.

Islāmābād, Pakistan

Learned machine learning and artificial intelligence algorithms under the supervision of professional professors at sigma lab in NUST.

F.Sc, Pre-Engineering

Education record

Boarding School established by 12 Div and APSACS