As a former customer service manager at Looptech, I led and empowered a team to deliver high-quality and efficient service to various clients and customers across multiple channels. We increased sales conversions by 30%, reduced complaints by 50%, and achieved a 95% customer satisfaction rate, thanks to our collaborative and proactive approach. I also implemented new policies and procedures to improve our workflow and performance, and received multiple awards and recognition for my outstanding work and dedication.I am currently pursuing a computing degree at ICMS - IVY College Of Management Sciences And University, where I am learning about programming, data structures, algorithms, databases, and artificial intelligence. I have completed several projects and assignments that demonstrate my research, analytical, and problem-solving skills and designing a database. My goal is to combine my customer service and computing skills to create innovative and user-friendly solutions that meet the needs and expectations of diverse customers. I am passionate about technology and customer satisfaction, and I am always eager to learn new things and challenge myself.