-Plan, organize, control and evaluate IT and electronic data operations-Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance-Design, develop, implement and coordinate systems, policies and procedures-Ensure security of data, network access and backup systems-Act in alignment with user needs and system functionality to contribute to organizational policy-Audit systems and assess their outcomes-Preserve assets, information security and control structures-Building ITIL infrastructure for the company.-Consult with Clients & prepare operational IT plans.-Developing Recruitment Pipes for IT resources-Managing Infrastructure Expansion-Providing 24/7 IT support to clients-Developing an Internal Management System for internal Operations by using different tools i.e MDM tool.-Assist with support and maintenance of the usage and data storage (GDPR compliance)

-Support employees with work stations with level 1 and level 2 support.-Handle day to day queries related to IT along with documentation.-Installation and implementation of software and systems-Ensuring data security using firewall policies-VPN testing and queries related to users.-Resolving network queries and issues.-To provide end-user support for TopBoffin employees’ systems.-Schedule training session of the employees regarding general self IT troubleshooting-The responsibility revolves around the use of a system to respond to and assist employees with IT related issues and service requests.-Assist with managing and implementing a range of IT rollouts, upgrades, and projects

-Responsible for providing remote IT support to engineers working across Europe.-Remote IT support includes assistance in Deskside support (Windows & MacOS), network support L1,L2-IT Equipment Installation and configuration including POS (Point of Sales), Camera installation, WAP installation (Cisco & Aruba), Network Cable installation with cable management-Network Surveys including installation of Wireless Access Points, Routers, Switches -Ekahu APoS (Access Point on Stick) Surveys using multiple Cisco Antennas measuring the Frequency range of Signals-Successfully completed APoS survey in Pepsi Cola Plant Hattar-Worked with multiple multinational clients (Nike, GAP, Ralph & Lauren, Tag Heur, Master-Card, Nokia) on their multiple projects related to equipment Installation-Managing multiple clients for their schedules projects and dispatch tasks.-Supervising various IT projects related to networking, installation and DSS which requires handling on daily basis, keeping track of the progress, obstructions, challenges and timely updates to the respective client.-Identify and rectify hardware plus software issues.-Diagnose and troubleshoot technical issues including account setup and network configuration.-Escalate unresolved issues over to concerned teams.-Provide prompt and vigilant feedback to customers.-Ensure all issues are properly logged.-Follow ups with clients to ensure the systems are fully functional after specific troubleshooting.-Communication and reporting for daily based execution of task via email and phone.-Providing customer detailed progress of the tasks at the EOD via email.-Maintain healthy relationship with the customer and end users.

-Worked as ITS field engineer for intelligent traffic System (ITS) in safe city Lahore under the Supervision of Punjab Safe City Authority.-Survey Designing and planning of intelligent video surveillance camera and traffic management system including JTMS, RLMS and PTSC sites.-Commissioning of equipment AR531, AR550 routers, Automatic number plate recognition cameras, IPC Dome and IPC bullet cameras.-Installation and Commissioning of special cameras (Fish eye, Mobile Dome and Mobile ANPR), Site Configuration and BOQ Finalization.-Troubleshooting and rectification of PTSC, RLMS and JTMS sites-Front and back end troubleshooting of ANPR cameras as well as its software.-Responsible for ITS services maintenance and Operations in Main Data center-Routine maintenance check of ANPR data base related software and operations of E-Challan, Passing data and Black Alerts-Routine maintenance checks of all PTMS servers which include daily, weekly and monthly health checks and all the services running on these server-OSP Engineer in fiber optics (splicing, direct joints and splicing from splitters) and connections from ODF's.-Installation and commissioning of HIKVISION cameras-Physical checkup of site equipment, its working and online connectivity upon site's offline status.-Worked on Troubleshooting Ring Topology Network.-Responsible for completing the daily plans issued by the NOC team to be rectified.