Genpact private limited 13/01/2021 - Present Process Associate(BCM)Roles & Responsibility:-- Performing day-to-day core operational tasks of managing funds transfer and reviewing customer information- Handled queries within the team and ensured that processing is in compliance and agreed to Turn Around Time(TAT) and Service Level Agreement (SLA)- Involved in Allocating of work to the co workers and adhered to client SLA- Handling email queries received from Onshore team and the customer as well as the client complaints- Training new employees in the process and reporting directly to the upper level management- Reporting various reports like Daily work, Training tracker, Daily buzz to the upper level management and the co workersAchievements & Awards - Star performer of the month several times for maintaining 100% productivity along with good quality of work.- Lean Trained & tested for giving idea on the creation of QPA- Resolving client complaints and taking further action required for customer satisfaction - Got client appreciation for creating huddle board and updating the data on regular basis