• Worked as Team lead.• Actively involved in Change management, Incident Management and Operation management.• Involved in Service improvement and Process improvement for better customer support and Business Excellence.• Maintaining and administering computer networks and related computing environments including systems software, applications software , hardware, and configurations.• Assists team member during their work such as monitoring and troubleshooting.• Visiting… Show more • Worked as Team lead.• Actively involved in Change management, Incident Management and Operation management.• Involved in Service improvement and Process improvement for better customer support and Business Excellence.• Maintaining and administering computer networks and related computing environments including systems software, applications software , hardware, and configurations.• Assists team member during their work such as monitoring and troubleshooting.• Visiting clients and potential clients to evaluate needs or promote products and services .• Preparing weekly and monthly reports.• Answering client questions about credit terms, product, prices and availability Show less

Managing online assessment on large scale.• Worked as City Lead Amethi in BOR Assessment. • Worked as Command Center spoke for assessment monitoring. • Insured Monitoring of Backup and incident to make sure defect free delivery of Assessment.• Working in 24*7 shift support environment. • Backend Operation , Networking Management, Program Management, Office Administration, Manpower and Team Management