• Conduct weekly and monthly performance reviews with partner teams to ensure continuous improvement and alignment with organizational goals.• Prepare annual financial budgets and track actual performance against the budget, promptly addressing anomalies, opportunities, and threats to maintain financial health.• Validate and process monthly partner billing to ensure accurate and timely payments.• Collaborate with the Forecasting and Planning team to create long-term and short-term… Show more • Conduct weekly and monthly performance reviews with partner teams to ensure continuous improvement and alignment with organizational goals.• Prepare annual financial budgets and track actual performance against the budget, promptly addressing anomalies, opportunities, and threats to maintain financial health.• Validate and process monthly partner billing to ensure accurate and timely payments.• Collaborate with the Forecasting and Planning team to create long-term and short-term forecasts, aligning capacity and measuring vendor delivery through strategic reviews to optimize performance.• Proactively identify and mitigate risks in process implementation to protect and enhance customer experience.• Continuously suggest process improvements based on vendor feedback to drive enhancements in customer experience.• Launch new businesses with vendor partners in collaboration with onshore teams, contributing to organizational growth and diversification.• Guide vendors in adapting to changing business demands to ensure optimal results and sustained success. Show less

• Managed forecasting and capacity planning for back office and voice programs across different geographies.• Collaborated with business heads and program management teams to ensure accurate forecasting.• Derived short and long-term forecasts for hiring purposes.• Participated in annual budget preparations for various programs.• Supported RFPs from a WFM standpoint, providing guidance on sizing and other WFM levers for cost optimization.• Worked on cost optimization by… Show more • Managed forecasting and capacity planning for back office and voice programs across different geographies.• Collaborated with business heads and program management teams to ensure accurate forecasting.• Derived short and long-term forecasts for hiring purposes.• Participated in annual budget preparations for various programs.• Supported RFPs from a WFM standpoint, providing guidance on sizing and other WFM levers for cost optimization.• Worked on cost optimization by providing strategic insights and recommendations. Show less

Was a part of Dell technical support (portables) team. Started as an CSR and and got promoted to a team leader.