- Responsible for revenue acquisition and market development focusing on Real Estate Development Firms- Scope, Prospect and Deliver products ranging from Approved Project Finance, Contractor All Risk Insurance, Building Use Insurance, Commercial Loans and Loan Against Property.- Add-on product knowledge of Fire and Property Insurance along with Workmen Compensation, Term Plans, Health and General Insurance products.

- Process owner for US-based “MallforAfrica” - Africa’s global e-commerce solution - supervise over 3,000 websites and 4 partner platforms.- Nodal point of contact for India operations.- Supervise live online orders and manage a 4-member team- Created and implemented a detailed process module for execution by team members.- Maintain continuous engagement with key clients regarding updates, processing live orders and driving regional teams in UK and US.*Additional role… Show more - Process owner for US-based “MallforAfrica” - Africa’s global e-commerce solution - supervise over 3,000 websites and 4 partner platforms.- Nodal point of contact for India operations.- Supervise live online orders and manage a 4-member team- Created and implemented a detailed process module for execution by team members.- Maintain continuous engagement with key clients regarding updates, processing live orders and driving regional teams in UK and US.*Additional role (Secondment): HR Data Analyst- Research candidate profiles according to specified hiring requirements.- Serve as nodal point of contact for candidates across the entire recruitment cycle, from initial engagement through interview stages, finalisation and onboarding.-Liaison for internal stakeholders throughout the recruitment process. Show less

-Nodal point of contact for all customer escalations for Vodafone UK.-Investigate and resolve complex customer issues; address escalations including compensation approval and disbursement.

-Identification, analysis and resolution of fraudulent transactions on customer accounts-Engagement with banks and customers to validate key information before confirming/cancelling authorizations-Queue maintenance against specified SLAs-Apply preventive techniques resulting in improved fraud detection and resolution-Generate Suspicious Activity Reports (SAR) and Risk Management reports

-In charge of Core Business activities - Sales and Service of Multi-Vendor Computer Hardware and Peripherals-Designed and conducted training/workshops on desktop productivity applications-Acted as nodal point translating project-specific client requirements to internal teams-Drove efficiency initiatives within the operations of the company-Setup branches across Ahmedabad and grew production capacity by 200%

-Compliance role involving scrutiny and verification as per RBI norms-Verified inward/outward cheques as per regulatory norms-Instrumental in outward clearing involving outward zone uploading, zone verification with NIL wrong credits, return verification, timely MICR submission and managing vendor implant activiti es in adherence to process.-Assisting teams in high volumes and in critical activities within TAT & quality; rendering functions of DVU of savings account, 3-in-1 accounts… Show more -Compliance role involving scrutiny and verification as per RBI norms-Verified inward/outward cheques as per regulatory norms-Instrumental in outward clearing involving outward zone uploading, zone verification with NIL wrong credits, return verification, timely MICR submission and managing vendor implant activiti es in adherence to process.-Assisting teams in high volumes and in critical activities within TAT & quality; rendering functions of DVU of savings account, 3-in-1 accounts (webtrade), transfer cheques, inward/outward cheques processing, salary verification, processing of re-KYC requests and ECS mandate verifica on and actively participating in Business continuity plan (BCP). Show less

-Team management role for process training, quality assurance and content management-“Certified Trainer” for Priceline.com based on consistent content delivery-Designed & conducted customized training programs based on process requirements, aligning training & development initiatives with the organizational goals and provided training on various products as well as voice & accent.-Formulated operational strategies for the quality function by carrying out long term & short term… Show more -Team management role for process training, quality assurance and content management-“Certified Trainer” for Priceline.com based on consistent content delivery-Designed & conducted customized training programs based on process requirements, aligning training & development initiatives with the organizational goals and provided training on various products as well as voice & accent.-Formulated operational strategies for the quality function by carrying out long term & short term quality planning in line with the organizational requirements and ensured proper facilities across the units for smooth operations. Show less