Reporting to the Manager, Acute Care Services, working towards strategic planning, procurement, implementation, ownership, operation, and management of software directly implemented into an acute care setting as well as associated provincial components and infrastructure.As an Application Support Analyst at eHealth Saskatchewan, I was responsible for troubleshooting and resolving technology issues for applications that have the potential to impact patient care. Provided application support to multi-user, mission critical, and technology applications. I did research and analyzed issues with existing applications and/or transactions, impact of upgrades, new releases, patches etc. on individual and integrated applications. I monitored production technology systems to ensure optimal performance and identify opportunities to improve effectiveness. I applied configuration changes and application account creations. I have a Post Graduate diploma in Health Informatics and another Post Graduate diploma in Information Systems Business Analysis from George Brown College, as well as a Bachelor of Engineering in Computer Science from BVBCET. I have 7+ years of experience combining documentation, data analysis, project management, testing, and technical know-how to leverage workflow solutions. I have expertise in DBA (SQL Server – designing, implementing, tuning procedures), Data Analytics, Manual Testing, Production Support, and Customer Service. I am proficient in applications such as Power BI, Tableau, Visio, Microsoft Office, and tools/languages such as SQL/PLSQL, T-SQL, HTML, SSIS, SSRS, Python. I have also received the Individual Summit Award in February 2018 for my outstanding performance. I am a self-starter, analytical, and motivated to deliver high-quality results and customer satisfaction.
Listed skills include Microsoft Office, Management, Microsoft Excel, Microsoft Word, and 25 others.