Aashish Divyaraj Email & Phone Number

Kochi, Kl, In

Kochi, Kerala, India

AzureAzure DevOpsAWSGitDockerKubernetes TerraformJenkinsHelmAnsibleWindows/Linux Active DirectoryNagios/IcingaNetworking

Kochi, Kerala, India

Working closely with pre-sales and sales teams to gather more information on the client requirement to prepare solutions.Working with our company's global customers and system integrator to design and implement solutions for production workflows.Working with the customer's IT team to set up the infrastructure ready for the software development and integration with customer Active Directory, SAML, or existing solutions.Implementation of the company-owned software product in the cloud… Show more Working closely with pre-sales and sales teams to gather more information on the client requirement to prepare solutions.Working with our company's global customers and system integrator to design and implement solutions for production workflows.Working with the customer's IT team to set up the infrastructure ready for the software development and integration with customer Active Directory, SAML, or existing solutions.Implementation of the company-owned software product in the cloud and different customer locations across the globe.Provide L2, L3, L4 technical support to the company's global customer over mail, chat and call.Working with global partner companies to archive customer workflow and product qualification process.Integration with other global software products and troubleshooting if any issues found in integration.Work with customers or systems integrators to identify issues and get them resolved.Help different team members if any implementation or IT-related issues are escalated.Installation, configuration, and administration of various Windows server and client operating systems.Management of servers and firewalls located in Azure and AWS.Identify and work on network issues to achieve optimum performance.Installation, Configuration, Managing Security of SQL Server. Backup and Recovery processes for all SQL Server databases.Design, deploy, and administration of various server roles and features like FTP, DNS, DHCP, IIS, NLB, AD-CS, WDS, SMTP, etc., as per requirement.Implementation and troubleshooting of web applications hosted in various own premise, cloud, and customer locations.Installation configuration and troubleshooting of network and servers for Engineering, R&D and QA team.Prepare documentation, KB articles for future reference. Show less

Mangalore Area, India

Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.Provide technical support for level-one escalation issues via the help desk.Responsible for configuring, scheduling, and managing Backups.Providing advice on the selection and purchase of hosting plans.Maintain the relationships with suppliers & Service providers.

Bcom - Bachelor Of Commerce

Postgraduate Degree, Computer Applications