Insurance Customer Specialist
Current1) Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries2) Demonstrate accuracy in processing client policy modifications based on the data given3) Verify new customers coverage and present policyholders with proof of insurance paperwork4) Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies5) Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available6) Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved