Aashish Patel Email & Phone Number

Mumbai Area, India

• Handling Level-2 Customer Escalations for Technical Support and Single point of contact for one of the leading Telecom Operator in India • Regulating the support / troubleshooting / provisioning related activities during regular shift works and extending the support for 24x7 issues in customer network in SDH/MPLS-TP/Optics domain.• Ensuring proper CSAT is maintained with end customers and ensuring for proper closure/revert for customer end critical issues.• Conducting Operational Review Meeting on Monthly basis with customer on the Monthly/Yearly Fault tickets statistics and updating on the improvements in products base.• Developing and Maintaining proper coordination and communication with all stakeholders relevant to the customer account internal and external to company.• Maintaining reports related to Monthly and Yearly fault statistics and publishing with customer to account for improvement in network to adhere within SLA .• Facilitate frequent review meeting and part of critical War rooms discussions to attend customer queries/faults at first level• Leading & Maintaining smooth environment within team during 24x7 shift activities.• Synchronizing the support related issues within the local India-IL RND support team for faster resolution and solutions.• Keeping updated and focusing on improvement on self-learning related to the new technologies in market.

Handling 24x7 escalations w.r.t to network faults.Getting corrective actions done to maintain proper Network uptime.Managing shift workflow .

Pune Area, India

Worked at Tata Communications Ltd.(Formerly VSNL India) as a Technical Support Executive in Global Network Operation Center (GNOC) – Transport Provisioning & Maintenance section Handling operations related to provisioning and maintenance activities in 24x7 network , Coordinating Planned activities .

Mumbai, Maharashtra, India

• Installation, Commissioning, Integration and Acceptance testing and of SDH Transport Equipment for STM-1, STM-4, STM-16 fiber rings from TEJAS,ECI for ANG Mumbai network.• Performing Provisioning for new/upgradation circuits and Alarm monitoring at NMS level for ECI • Maintaining inventory record of system and accessories and subsequent transfer of material to various site location.• Managing and coordinating with internal teams to facilitate site planning and equipment installation.

Bachelor Of Engineering (B.E) - Electronics And Telecommunications, Electronics & Telecommunications Engineering, A

Activities and Societies: Worked on Project based on Home Automation in 2005 Active at SSS - Studies , Sports and Social level

Diploma In Business Managemnet, Information Technology

High School, Science, A

Secondary School

Normal School Life , Nothing Special as Every School going kid is not a Born Scientist