In my current role, I lead change management initiatives on-site, ensuring smooth transitions and helping our clients adapt seamlessly. I’m also at the forefront of driving pre-sales activities in the market, overseeing bidding processes, and consistently securing new business.I work closely with client functional teams to develop comprehensive Business Requirement Documents (BRDs), making sure the project scope is clearly defined and well understood by all stakeholders. My focus is on providing top-tier consultancy, mapping out business processes, and managing successful implementations.Some of the highlights of my work include:• Successfully implementing the Field for Sites module for Aldar in Abu Dhabi, which greatly enhanced their operational capabilities.• Expanding our solution to cover additional departments within Aldar, securing over AED 800K in additional custom work.• Leading product implementations across major corporate enterprises in India, driving operational efficiency.• Maintaining strong relationships with key accounts post-implementation, ensuring ongoing client satisfaction and support.

I had the opportunity to lead change management initiatives on-site, focusing on helping clients adapt smoothly to new processes and systems. I was also deeply involved in the pre-sales activities for the Indian market, where I managed bidding processes and worked to secure new business opportunities. My role included developing project scopes, conducting functional analyses, and creating detailed requirements to ensure project success. Additionally, I provided expert consultancy, mapped business processes, and offered best-practice advice, all while managing successful implementations.Key Highlights:• Successfully implemented and launched Asite for a large BSE listed Real Estate client in Mumbai. I worked closely with top management, department heads, and Bain & Co consultants to revamp business processes, paving the way for projected 5x growth.• Won Employee of the Month Award for December 2018• Executed product implementations for major corporate clients, driving significant improvements in operational efficiency.• Maintained strong client relationships by delivering pre-sales support and managing key accounts to ensure ongoing satisfaction and engagement.

In this role, I focused on aligning our competency framework with both organizational needs and industry standards, ensuring that our team was always equipped to meet industry demands. I made it a priority to help new technical hires quickly become proficient with AEC Industry and Asite's Adoddle, making sure they integrated smoothly into our team.Key Accomplishments:• Enhanced employee performance by leading training and learning initiatives, including organizational development interventions.• Encouraged active learning by delivering classroom sessions on behavioral topics, using experiential learning techniques to make the content more engaging.• Played a key role in Pre-Sales and Professional Services (Implementation) in India and also spent three months contributing to our Sydney, Australia office, where I focused on improving regional operations and strengthening client engagement.

During my time here, I've had the privilege of developing and managing long-term client engagements that are both scalable and sustainable. My focus has always been on nurturing existing relationships to ensure ongoing success while also designing and implementing customized solutions tailored to each client's unique needs. These solutions often revolve around behavioral topics, and I've facilitated sessions at all organizational levels using adult and experiential learning methodologies to address specific challenges effectively.A key part of my work has involved conducting competency framework analyses, where I’ve identified critical competencies and managed succession planning to align with our clients’ organizational goals.Key Accomplishments:• Led consulting practices focused on Learning and Organizational Development initiatives, driving impactful programs and strategies.• Played a crucial role in a company-wide OD intervention for Einfochips (An Arrow Company), where I delivered the Lagaan program. Initially targeted at a specific audience, the program's success led to its expansion, doubling direct revenue from the engagement.• Mentored two startups through our Start-Up Consulting practice: ◦ Start Up 1: Guided them to a successful acquisition by a major global competitor, resulting in a significant valuation. ◦ Start Up 2: Assisted in establishing a strong presence in both B2B and B2C segments within their local market.In every project, I aim to make a meaningful impact, helping organizations and individuals grow and succeed.

I focused on delivering exceptional support to clients by ensuring the successful implementation of ATS solutions. I provided hands-on, effective end-user training, both on-site and off-site, in India and internationally. To support our clients' needs, I developed comprehensive training content, user manuals, and release notes for new software versions.I started as a Training Specialist, and within three months, I was promoted to oversee Big Corporate Pre-Sales while managing the support function. This expanded role allowed me to enhance our overall service delivery by leading both the Support function and Pre-Sales operations.One of my proudest achievements was reimplementing our solution for a major NASDAQ-listed client who had stopped using our product. Through this effort, I was able to salvage the account, reinstate a vital revenue stream, and rebuild a strong client relationship.

As a Training Manager, I took on a range of responsibilities that were key to our success. I was qualified to deliver advanced training programs like Finsight Honors and ensured we stayed on track by collaborating closely with Business Heads to identify training needs and plan our calendar effectively.I played a crucial role in our New Employee Induction Programs, helping new hires get up to speed quickly. My efforts in Learning & Development helped transform employee talent across the region, and I worked with off-role trainers to develop and deliver training programs tailored to business needs, including regulatory training.I managed e-learning and centralized OD initiatives locally, providing sales skill enhancement and motivation to team members, preparing them for greater responsibilities. I was proud to maintain an excellent Training Audit Score and took the time to mentor and support my team in their self-development efforts.Additionally, I was honored to receive the July Junoon Trophy for New Advisor Performance, recognizing my contributions to our team's growth and success.

I led the recruitment of Financial Planning Advisors and provided them with comprehensive training to boost business profitability. During this time, I gained valuable insights into the financial sector and life insurance industry, and I worked extensively within both fields.

I began my journey as an Executive Call Centre Representative, handling inbound customer calls on our Helpline. Over time, I took on a new challenge as a Service Delivery Coordinator for the Ahmedabad Branch Operations.In this role, I took on additional responsibilities, including training showroom staff on service delivery, products, and processes. I also developed and implemented strategies to enhance service delivery across city showrooms.Building and maintaining strong relationships with Ahmedabad City ARC’s became a key part of my role, and I managed the C-SAT scores for my assigned territory to ensure high customer satisfaction.

I led the operations for Customer Care Services in Bhuj and at our Franchised Brand Shop. I also supported the Super Franchisee Pilot Project, managing prepaid stock logistics and distribution. I efficiently handled the complete activation process for post-paid dealers in my region and successfully set up corporate customer support for the area.Key Achievements: During my tenure Bhuj was selected to pilot the Super Franchisee concept which I completed executed working closely with senior management and local dealers and distributor's

In this role, I took charge of streamlining internal processes to enhance efficiency. I managed client reporting and interactions, evaluated and provided feedback on call center agent performance, and monitored calls. Designing internal business processes & implementing COPC 2000 quality standards was a key part of my responsibilities. Additionally, I led a market survey project for Adani Wilmar Ltd., focusing on their Fortune Oil brand.