Ashley Hook Email & Phone Number

Ontario, Oregon, United States

Ontario, Oregon, United States

- Successfully engage and communicate with event organizers and volunteers by coordinating and facilitating community event booths including set-up, staffing, and booth maintenance.- Acting resource for branch teams throughout community events. Lead and coordinate community partner contacts and communications, coordinate marketing materials for community outreach (digital signs and electronic messaging center signs, advertisements, etc.).- Coordinating community volunteer opportunities and related activities, obtain supplies, and oversee each event. Put together announcements, monitoring volunteer sign ups and hours to submit to payroll for staff incentives, solicit feedback, and post event photos and drafts online.- Responsible for developing, implementing, and continuously evolving Rogue's financial education for members in a variety of mediums, methods and platforms that is supportive of Rogue's goals. - Assist with coordinating branch merchandising with branch delivery teams and conduct regular branch visits to ensure up-to-date marketing materials are in use for a consistent member experience across all locations.

Ontario, Oregon

- Participated in development and implementation of product and branch awareness amount staff and members. Coordinated advertising programs and collateral materials while making recommendations for product service modifications or improvements.- Developed marketing concepts into innovative programs which enabled the credit union to achieve MFCUs strategic goals.- Supported local business development with various events including trade shows, benefit fairs, local chambers, and community events.- Interfaced with various vendors including dealerships and advertising agencies to ensure that all promotional components were produced accurately and efficiently.

Ontario, Oregon

- Consistently analyzed call center data and operations to increase effectiveness, productivity, and to assure members are being provided great service that met their needs promptly.- Developed training and open-door culture with my team to consistently maintain and improve skills and knowledge to provide the best experience with our members.- Created new technologies and schedules to help decrease the need of using outside services for overflow and afterhours. - Trained and implemented staff to become successful with new Interactive Teller Machine technology.- Interviewed and had new staff members up and running within two weeks of starting.

Ontario, Oregon

- Acted as a resource with the ability to direct members to the proper person for specific information and assistance while demonstrating leadership in retaining information and understanding available resources for whoever is in need at the time.- Accurately maintained and balanced cash drawer and daily transactions. Had in-depth knowledge of ATM's, cash/coin vaults, and cash dispense machines.- Assisted the Main Branch Teller Supervisor with branch equipment issues, audits, over/short reports, and supply orders. - Served as the team lead on promoting a culture of deepening participation by effectively cross selling credit union products and services to meet each members' needs.

Boise, Idaho Area

Raising funds to help support Camp Rainbow Gold and the 300 Idaho children diagnosed with cancer that we serve.

Bachelor Of Business Administration - Bba, Supply Chain Management

High School

Activities and Societies: FCCLA and Best Buddies