Aasif Mohammed

Aasif Mohammed Email and Phone Number

Network Engineer
Aasif Mohammed's Location
Belmore, New South Wales, Australia, Australia
About Aasif Mohammed

A hardworking and flexible graduate with a Master of Information Technology major in Networking from Melbourne Institute of Technology. I am seeking a position in IT where I can apply my skills in a professional environment. I can offer skills in Network Mapping, Debugging, Traffic Analysis, and a focus on customer service. I thrive working individually or as part of a team and I am eager to develop and apply my skills within an IT organisation.

Aasif Mohammed's Current Company Details

Network Engineer
Aasif Mohammed Work Experience Details
  • Convergys
    Workforce Management
    Convergys Jun 2015 - Sep 2018
    Hyderabad, Telangana, India
    • Associated with Multiple Programs.• Monitoring programs for Real-Time Adherence, Schedule Adherence, Workforce Management Functions, Provide Tier – 1 helpdesk Support for CIS• Worked on applications such as TKS, CMS, IEX, etc.• Interact with US Command Centers and Work Management Groups, Technology & Network Services Team.• Efficient manage call volume and labor resources for our inbound and outbound call center.• Analyze and monitor Statistical information on time to ensure proper call allocation goals are met. As necessary, make recommendations to the operations in charge regarding labor utilization, KPI’s, etc.• Responsible for data entry and monitoring IEX on a real-time basis to ensure performance is within pre-set parameters.• Monitor and adjust statistical reports through real-time displays and technical equipment.• Efficiently manage call volume and labor resources for our inbound and outbound call center.• Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.

Aasif Mohammed Education Details

Frequently Asked Questions about Aasif Mohammed

What is Aasif Mohammed's role at the current company?

Aasif Mohammed's current role is Network Engineer.

What schools did Aasif Mohammed attend?

Aasif Mohammed attended Melbourne Institute Of Technology, Jawaharlal Nehru Technological University, Hyderabad.

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