 Managing all India IT and Telecom Business and Procurement also Monitoring and Manages Supply chain upcoming products from LG, Haier, Samsung Lenovo Acer and others OEMs Product Portfolio: Desktop, Laptop Computers, Projectors, Servers & Storage. Consumer Electronics and Mobiles Phones TAT and customer escalation analysis for appropriate solution. Team Management and regular review of sales and support including Monitoring C SAT. Monthly project cost analysis and… Show more  Managing all India IT and Telecom Business and Procurement also Monitoring and Manages Supply chain upcoming products from LG, Haier, Samsung Lenovo Acer and others OEMs Product Portfolio: Desktop, Laptop Computers, Projectors, Servers & Storage. Consumer Electronics and Mobiles Phones TAT and customer escalation analysis for appropriate solution. Team Management and regular review of sales and support including Monitoring C SAT. Monthly project cost analysis and expenditure statement. Driving service sales business for various principles with upgrades and MA packs. Maintaining high morale & trust between team & helping them to achieve their respective Customer Commitments. Inventory planning at Local Warehouses for Local Support.  Keeping the top management informed by regular feedback. Partner/Customer Escalation Handling & Monitoring with End to End Closure. Engaging & conducting in-house Training Programs in Three Level (L1, L2 L3 HA and CE Products ). End to End Support and supply chain on DOA & Quality Issues. Presale Calls with Sales Team for better product pitch & focus. Providing complete back end support to sales team by generating competition analysis, product presentation & Technical help in demos Show less

Had a Grate experience with Team, Specially with Boss Mr, Soumitra Gupta (Chairman ) # Managed, Corporate accounts# Head Technical Support for HCL, LENOVO and ACER Products # Relation ship management #Training to technical team#Generated new development deals for company specially sell of AMC