• Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair.• Installing software, demonstrating its usage and troubleshooting when users are faced with problems• Anti-virus software installation, reporting new virus files and malware removal.• Setting up equipment for web conferences and other events that use computers and their peripheral• Reassembled, adjusted and cleaned equipment as needed to provide a finished product… Show more • Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair.• Installing software, demonstrating its usage and troubleshooting when users are faced with problems• Anti-virus software installation, reporting new virus files and malware removal.• Setting up equipment for web conferences and other events that use computers and their peripheral• Reassembled, adjusted and cleaned equipment as needed to provide a finished product • Recorded maintenance and repair work performed on units• Trained new technicians on procedures and their job functions within the department• Conducted necessary upgrades to hardware and software as needed Show less

• Accepting customer desktop and laptop systems in – store for repair • Requesting information about and software and hardware issues and document all concerns • Troubleshooting systems and work with customers to determine needed hardware or software changes • Break down systems software and data integrity • Perform all repair with utmost concern for customer privacy • Updating system software when required• Acting as the middle man between user and manufacturer when… Show more • Accepting customer desktop and laptop systems in – store for repair • Requesting information about and software and hardware issues and document all concerns • Troubleshooting systems and work with customers to determine needed hardware or software changes • Break down systems software and data integrity • Perform all repair with utmost concern for customer privacy • Updating system software when required• Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair• Maintaining back up files• Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners. Show less