• Branch Network Planning and Optimization – Network Expansion, Rationalization and Development Strategy. • Managing bank’s strategy for branch renovations and reviewing branch performance • Developing key performance matrices / KPIs for branch staff and monitoring /evaluating the same.• Responsible for initiating and implementing service quality initiatives in the Bank with a view to improve the level of service delivery to the customers. Monitoring service levels in branches… Show more • Branch Network Planning and Optimization – Network Expansion, Rationalization and Development Strategy. • Managing bank’s strategy for branch renovations and reviewing branch performance • Developing key performance matrices / KPIs for branch staff and monitoring /evaluating the same.• Responsible for initiating and implementing service quality initiatives in the Bank with a view to improve the level of service delivery to the customers. Monitoring service levels in branches through different tools (both in house and outsourced).• Developing and monitoring the bank’s training strategy for service improvement.• Resource management ( transfers / performance management) for the retail banking group.• Review and change processes / actions to increase efficiency and Operational excellence. Show less

• Developing and implementing strategies for the improvement of service levels in the branches and Operations back office functions.• Using various techniques and surveys to quantify and measure levels of service delivery at the branches and monitor performance against standards• Review operations processes and suggesting changes to improve TAT and Customer Experience.• Manage the bank’s call centre with over 350 employees. The call centre offers both inbound service calls and sales… Show more • Developing and implementing strategies for the improvement of service levels in the branches and Operations back office functions.• Using various techniques and surveys to quantify and measure levels of service delivery at the branches and monitor performance against standards• Review operations processes and suggesting changes to improve TAT and Customer Experience.• Manage the bank’s call centre with over 350 employees. The call centre offers both inbound service calls and sales calls through outbound calling. • Implement processes / actions to increase efficiency and Operational excellence.• Manage selective tactical campaigns for Credit Cards and other consumer assets. Show less

• Branch Network Planning and Optimization – Network Expansion, Rationalization and Development Strategy • Centralized Renovations and construction of bank premises ( branches & Offices) through Bank’s consultants and Engineering Services Dept across the country• Responsible for initiating and implementing service quality initiatives in the Bank with a view to improve the level of service delivery to the customers. Monitoring service levels in branches through different tools (both in… Show more • Branch Network Planning and Optimization – Network Expansion, Rationalization and Development Strategy • Centralized Renovations and construction of bank premises ( branches & Offices) through Bank’s consultants and Engineering Services Dept across the country• Responsible for initiating and implementing service quality initiatives in the Bank with a view to improve the level of service delivery to the customers. Monitoring service levels in branches through different tools (both in house and outsourced).• Manage the ATM network across the country. Ensure efficient deployment of ATMs and monitor their performance on a regular basis.• Management of call centre with a staff strength of 150 ( inbound & outbound) Show less

• Managing the branch network of 18 branches at 6 locations across Pakistan• Revamping the distribution network to optimize productivity and revenues• Introduction of new sales strategies with a view to improve the liability balances• Reorganize the Human Resource element• Member of Consumer Banking management team• Manage cost & revenue lines• Member Consumer Banking Credit Policy team• Developing and implementing the Service Quality agenda throughout the… Show more • Managing the branch network of 18 branches at 6 locations across Pakistan• Revamping the distribution network to optimize productivity and revenues• Introduction of new sales strategies with a view to improve the liability balances• Reorganize the Human Resource element• Member of Consumer Banking management team• Manage cost & revenue lines• Member Consumer Banking Credit Policy team• Developing and implementing the Service Quality agenda throughout the bank• Develop SQ standards and devise evaluation techniques to ensure consistent and seamless service delivery across the bank• Negotiate to form alliances with different companies for distribution of their products – primarily Insurance and investments • Oversee the bank’s expansion plans vis a vis new branches and new geographies. Show less

• Identifying new business areas for the setting up of branches• Planning and executing new branches. Overseeing all activities from identification of location to branch construction and opening.• Responsible for management and maintenance of over 30 bank assets spread in 8 different cities.• Preparation of cost budgets• Identification of suppliers and negotiations of rates• Managing Security and Safety of the bank properties and staff

• Managing a branch network of 21 branches located in 8 cities• Member of the core Consumer Banking management team. • Responsible for managing a Liability book of Rs. 40 Billion ($ 700 Million) & an asset book of Rs. 6 Billion ($ 100 Million) 50 % of Consumer bank revenues.• Managing a team of over 500 employees. Responsible for their career planning and development, training, performance management. Sourcing & Maintaining a talent pool and succession planning at various… Show more • Managing a branch network of 21 branches located in 8 cities• Member of the core Consumer Banking management team. • Responsible for managing a Liability book of Rs. 40 Billion ($ 700 Million) & an asset book of Rs. 6 Billion ($ 100 Million) 50 % of Consumer bank revenues.• Managing a team of over 500 employees. Responsible for their career planning and development, training, performance management. Sourcing & Maintaining a talent pool and succession planning at various levels.• Responsible for achieving assigned targets which primarily includes Liabilities, secured assets and other consumer assets (Auto loans / Personal loans & Credit Cards) through the branch network and a Direct sales team• Manage commercial assets bookings through branches.• Manage Service Quality at the branches with specific measurement tools. Engage the branch staff in constant improvement of service delivery to the customer.• Developing strategies and plans in conjunction with the senior management for the present and future role of the unit with an aim to increase revenues. • Adopt / induct new concepts to improve productivity & reduce costs.• As member of the bank’s core management team reporting to the Country CEO.• Developing business strategies and plans• Tracking performance of various units against their objectives. Carrying out variance analysis for CEO.• Coordinating and supervising the implementation of plans and directives.• Assisting the CEO on strategic planning and future growth projects• Developing & monitoring performance evaluation criteria Show less

• Managing multiple branches• Contributing 25 % of the Consumer bank revenues.• Managing a liability balance sheet of Rs. 15.5Bn (US$ 260Million) and an asset book of Rs. 800 Million (US$ 14 Million) with a team of 150 staff members.• System Integration of the merged banks• Customer Service initiatives

• Manage all non – auto related asset sales through 10 branches in 6 Emirates• Manage marketing department with responsibilities for new product development product profitability & planning, Advertising & Sales Promotion.

• Managing the liability portfolio of 8 branches in UAE• Developing new liability products & services. Streamlining processes & procedures • Developed sales MIS and reporting systems.

Branch Manager • Responsible for setting up a new branch. Developing the team and achieving the assigned Assets & Liability targets.Manager Remote Banking • Responsible for setting up country’s first online ATM network with International (CIRRUS) connectivityTraining Manager • Responsible for preparing the training plan based on needs assessment survey. Developing & conducting training programs / manuals for Consumer Bank staff.Manager Citibanking.Floor Manager /… Show more Branch Manager • Responsible for setting up a new branch. Developing the team and achieving the assigned Assets & Liability targets.Manager Remote Banking • Responsible for setting up country’s first online ATM network with International (CIRRUS) connectivityTraining Manager • Responsible for preparing the training plan based on needs assessment survey. Developing & conducting training programs / manuals for Consumer Bank staff.Manager Citibanking.Floor Manager / Manager External Sales Show less

• Managing a sales territory comprising of 2 / 3 political districts• Developing sales & sales promotion strategies to promote product sales in the area of operation