Aasma Shaikh Email & Phone Number

I’m thrilled to announce that I've been promoted to the role of Manager. I am grateful for the trust of my leaders and the mentorship from colleagues, partners, and clients that have led to this career milestone.

Team Management:Currently working as a Team Manager for the CCM team in the International ordering queueManaged a successful transition of this business from another BT vendor to cover – due diligence, training and ramp up phasesLeading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targetsCreating and sustaining a dynamic environment that fosters development opportunities and motivates high… Show more Team Management:Currently working as a Team Manager for the CCM team in the International ordering queueManaged a successful transition of this business from another BT vendor to cover – due diligence, training and ramp up phasesLeading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targetsCreating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team membersResponsible for management of KPIsMultiple client management – BT stakeholder and UK sales channelsCreated a standard input method to reduce failure opportunitiesQuality AssuranceTaking stringent quality measures including preparation of necessary documents to ensure compliance with necessary process standards & customer requirementsAnalysing customer feedback reports and to find the loophole and rendering feedback to the team members on the same & ensuring teams adherence to all quality tool and proceduresProject Leader for a telecom company with scope including: oQuoting and Sales order handling for global customersoGlobal Clean Order EntryoSLT driven Access and CPE placement teamsoE2E management for Non Harmonised / Integrator routesoSupplier ManagementOptimizing operations by means of Qualitative intervention, Lean Thinking and Continual ImprovementDriving and monitoring:oCompliance to Process and StandardizationoTransformation ideas and projectsCreated a Global Ordering HubBusiness consolidation - process reengineeringoPOC for Service Delivery to optimise system performanceoProviding inputs to SDA from an Ops perspective to make systems user friendlyReduced Delivery lead times by means of effective queue management / supplier managementSingle Interface between the Market Facing Units, Sales, Service Request Manager, Commercial Change Management team through Service Delivery ordering Teams Show less

Pune

Subject Matter Expert -International Ordering - BT - ICSD Mentored a team of 8 ordering specialists - Coordinating workflow, quality auditors and other teams to ensure smooth flow of the process within the team. Validation of all ordering requests to mitigate unclean in downstream processes Managing the OE hotline desk to up skill teams Creating process documentation and assist in “on job training” Completing quality audits and providing timely feedback to the… Show more Subject Matter Expert -International Ordering - BT - ICSD Mentored a team of 8 ordering specialists - Coordinating workflow, quality auditors and other teams to ensure smooth flow of the process within the team. Validation of all ordering requests to mitigate unclean in downstream processes Managing the OE hotline desk to up skill teams Creating process documentation and assist in “on job training” Completing quality audits and providing timely feedback to the teams Built the “Clean Order Definition” checklist to improve RFT percentage of the Countries Critical Metrics and Deliver complying with Service Level Agreements within operational timelineso Contributed to reduce the cycle time for system issues by 56%.o Contributed to reduce the Clean order turn-around time by 60%o Contributed to reduce order rejections by concept of “Hotline Show less

Pune Area, India

Order Entry Specialist – BT - ICSD Validating sales forms and creating order requests in CRM Completing order entry and port allocation activity against daily target Responsible for placing component orders with CPE and Access suppliers Successful completion of 5 ORTs Created various process documents by engaging with ORT / UAT teams Part of 2 transitions – APAC OE and IVS Encore OE To stay focused on Critical Metrics and Deliver complying with Service Level… Show more Order Entry Specialist – BT - ICSD Validating sales forms and creating order requests in CRM Completing order entry and port allocation activity against daily target Responsible for placing component orders with CPE and Access suppliers Successful completion of 5 ORTs Created various process documents by engaging with ORT / UAT teams Part of 2 transitions – APAC OE and IVS Encore OE To stay focused on Critical Metrics and Deliver complying with Service Level Agreements within operational timelines Show less

Master Of Business Administration - Mba, Executive Mba, First Class

Bachelor Of Science (Bsc), Science

Activities and Societies: BSC