I am a highly motivated and result-oriented Azure certified IT graduate with experience in customer service, support and management, system administration. Possesses adeptness in implementing technology-based solutions for business problems, along with standards and procedures that improve business functionality. I like to offer my strong and comprehensive knowledge in troubleshooting technical issues and great communication skill and SFIA skills help me contribute to the growth of the company. I possess self-directed and work focused personality traits that suits an ethical workplace. Besides, I am a quick learner with good client service skills and ability to work under pressure.My key areas of technical skills are• Knowledge of Windows Server 2012 and 2016• Knowledge of ADDS, DHCP FTP Server and Print Server• Ticketing system such as Jira and Zendesk.• General knowledge of virtualization (VMware, Hyper-V)• Knowledge of Microsoft applications (Office 365- Teams, SharePoint, Outlook)• Knowledge of VPN and Azure AD.• Great knowledge of remote-control tools (RDP, Team viewer)• Advanced knowledge of technical troubleshooting, software installs and phone and online support.• General Knowledge of network hardware (Cisco router and switches)• Knowledge of platforms (Windows 10 Enterprise, Windows PowerShell, Mac OS, Android)The SIFA professional skills which I acquired from my work and internship areNetwork Support- NTAS [Level 3]: Providing maintenance and support services for communications networks. I have gained experience to apply my networking skills to under a senior supervision.Asset Management- ASMG [Level 4]: Managing the full life cycle of assets from acquisition, operation, maintenance to disposal. This includes hardware management, stockroom management, e-waste disposal task, End of Life (EOL) hardware replacement and so on.Project Management-- PRMG [Level 3] : Delivering agreed outcomes from projects using appropriate management techniques, collaboration, leadership and governance. The project management task that I have undertaken covers Hardware Refresh Project through communicating with users to building system images in those hardware.