Managed the implementation for enterprise clients in the Insurance services industry, resulting in around 18% increase in client satisfaction and 5% reduction in project costs. Led cross-functional project teams of up to 28 members and maintained project plans, budgets, and status reports. Collaborated with sales, account management, and product teams to identify new business opportunities and expand client relationships.• Managed staffing, billing, and revenue forecasting for 28 resources from diverse technology backgrounds such as AS/400, ESB, Mulesoft, Micro-Focus COBOL, and others.• Led the successful implementation of data migration project, managing project scope, schedule, and budget. Simultaneously, even handled a team of 6-members for IBMi development.• Developed and maintained relationships with executive sponsors, key stakeholders, and project team members, ensuring alignment on project goals and priorities.• Coordinated with internal specialists and external vendors to deliver custom solutions and resolve technical issues, resulting in high-quality project deliverable and client satisfaction.• Prepare PMO Governance deck describing the project status to the executive leadership team• Coordinate activities between teams, and compile status reports, leave plans or major resource reporting.• Coordinate with teams to resolve escalations.• Track data integrity for the Operational Teams and identify discrepancies in a timely manner.

Led the implementation and support of in-house Manufacturing application in the Automobile and retail industries, resulting in a 10% increase in project revenue and a 5% improvement in project profitability. Managed project teams of up to 3 members and collaborated with sales, solutions consulting, and technical teams to develop project proposals and statements of work.• Managed and supported the end-to-end manufacturing process, including scoping, planning, executing, and closing, and ensured adherence to project management methodologies and best practices.• Prime responsibilities was to keep the manufacturing line operations running, along with duties in supporting inventory management and customer relationships• Translated requirements, objectives, and goals into actionable project plans and defined project scope, schedule, and budget, using tools such as JIRA and ServiceNow.• Developed and maintained project plans, status reports, and change management documents, and communicated project progress, risks, and issues to internal and external stakeholders.• Implemented ITIL concepts like KEDB, continuous service improvement, and process flow documentation.• Enlisted interface access list for new joiners, and designed the IBMi access groups to enhance security practices.• Supported DEX/CRM portal for sales and dealerships.

Managed the implementation of custom software solutions for clients in the US healthcare industries, resulting in a 20% increase in client satisfaction and a 15% reduction in project timelines. Worked closely with clients and internal teams to understand business needs and requirements, and translated them into technical specifications and project plans.• Responsible for development and support of IBM iSeries Application using RPGIV, CLLE, ILE, SQLRPGLE, DB2, SQL, implemented using hybrid methodologies.• Managed primary patient administrator application, requiring 24/7 support including rotational shifts. Actively involved in shift planning and task distributions for a team of 6-member.• Designed XML reports for day-end processes, a Python tool using machine learning algorithms for incident prediction.• Implemented task allocation and change management via Aldon LMi and ServiceNow.• Maintained project plans, status reports, and risk registers, and tracked project progress against project timelines, milestones, and KPIs, ensuring project objectives were met on time and within budget.• Identified and resolved project issues and risks, and developed contingency plans and change management processes to mitigate project delays and budget overruns.

Managed insurance application supporting Personal and Commercial for multinational insurance groups. Actively involved in development over AS/400 platform; along-side supporting mainframe-based bank application using COBOL programming• Designed 3D model for property and liability insurance, depicting various activities• Actively led the project recreation club, planning cultural activities, charity and team events.• Conducted knowledge transfer sessions and contributed to technical training.• Facilitated communication with IT management,clients, and vendors.