Aastha Jindal Email & Phone Number

Bengaluru, Ka, In

• Managed relationships with over 50 clients, ranging from SMEs to large enterprises, delivering exceptional service and support.• Devised and executed strategies to enhance customer retention and satisfaction, utilizing NPS metrics to monitor and improve performance.• Tailored personalized strategies to meet individual client needs, driving optimal results.• Created and implemented client engagement initiatives, significantly reducing churn rates.• Conducted Business Reviews to assess and elevate service and product support, ensuring continuous improvement and value delivery.

Mumbai, Maharashtra, India

• I was accountable for overseeing the complete customer onboarding process and mapping their journey, along with establishing and nurturing positive business relationships with customers to ensure long-term client retention. My primary KPIs included conducting Monthly and Quarterly Business Reviews, monitoring and analyzing Customer NPS to drive actionable insights. • I was also responsible for presenting product information, addressing customer concerns, and supporting the sales team with upsells and renewals to enhance customer satisfaction. Also, to actively contribute to the alignment between business and product development to generate valuable customer insights in collaboration with the product and engineering teams.• I facilitated cross-functional initiatives and managed stakeholders to address any identified gaps and implement corrective measures which included driving solutions internally within teams.

Mumbai, Maharashtra, India

Clients : Metro Brands (Mochi Shoes, Metro Shoes, Walkway) @home• As the primary point of contact for clients, I assumed full responsibility for communication aspects along with spearheading the conceptualization and successful execution of campaigns.• Conceptualizing a campaign involved continuous research in the ever-evolving lifestyle market to gather insights and to then fuse them with the client’s long and short term objectives, playing an integral role in driving business growth. • Managed daily deliverables, ensuring prompt resolution of all client concerns. It was crucial to adhere to internal and production timelines to maintain efficiency and meet project deadlines. All leading to nurturing long standing relationships with clients, fostering a sense of trust and collaboration.

Mumbai, Maharashtra, India

Clients - Vodafone Idea, Mahindra & Mahindra Corporate• Established strong media relationships and executed comprehensive PR plans, including crafting impactful press releases and corporate communications.• Worked on the successful integration of the Vodafone Idea brand and led CSR outreach initiatives for Mahindra & Mahindra campaigns.• Conducted in-depth external research to develop and implement effective media plans and strategies, driving organizational success.

Mumbai, Maharashtra, India

Clients - Vodafone Idea, Mahindra & Mahindra Corporate• Developed and managed press releases and key corporate communication materials.• Conducted comprehensive market and media research to inform and enhance strategic planning.

Mumbai, Maharashtra, India

Clients - Vodafone Idea, Mahindra & Mahindra Corporate• Completed trainings to gain a thorough understanding of the Public Relations landscape and research methodologies.• Developed and managed press releases and key corporate communication materials.• Conducted comprehensive market and media research to inform and enhance strategic planning.

Mumbai Area, India

Summer Intern• Worked on the brand “Foodhall” and handled projects for their digital, packaging and design of their various properties. • Assisted in making brand bibles and decks for several Foodhall properties (Blue Ribbon, Bustaan, Xocolatl57). • Bridged the gap between the client and the creative team along with supervising daily deliverables, decks and content.

• Oversaw social media strategy and developed detailed content timelines.• Edited website content and established a structured editorial calendar.

Ahmedabad Area, India

• Led a business development team, crafted compelling pitches, and provided training in systems and client representation. • Oversaw daily financial and commission reports to ensure accuracy and efficiency.

Mba, Communication And Media Studies

Bachelor’S Degree, Business/Commerce, General

Activities and Societies: Editorial Board