• Set pricing and aligning Best Flex Rate accordingly• Monitor page ranking/visibility and content on OTA’s• Create rate codes and rate plans/rate access/packages for rate mapping/distribution• OTA and BE Content Management & Audit (update hotel information, ensure the picture quality loaded on brand and third-party websites)• Handle OTA and Corporate contracts, hotel profile set up, description, location, photos and other important information on the extranet (Booking.com, Expedia, Agoda, hotel website and etc.)• Analyzing availability of rates while ensuring parity across all OTA distribution channels• Maintaining mailing list of sales accounts• Handle guest reviews on the feedback portals• Mailing special rate offers for corporates, travel agents and tour operators • Regular updating the Rate Book• Ensuring the validity of term contracts with Corporates, travel agents etc. and to update them in timely manner• Maintaining database of Wholesale accounts• Supporting the Sales team administratively• Maintaining guest profiles, contacts, database and additional necessary records used in sales operation• Assisting Sales team in preparation of contracts with different rate plans and keeping proper paperwork of Signed contracts• Communicating any inquiries receive via social media to Sales team • Marketing the hotel on digital social media accounts like Instagramand Facebook Business accounts• Providing email support to the department and respond to inquiriesreceived via call, email or other media

• Identifying and responding to customer issues • Knowledge of Agent Desktop• Proper knowledge of the product so to solve the queries and issues of the client• Providing solutions and conversing to identify the matter• Handling emails and chats for UK International process for company - eBay• Solving queries and problems via email and chats to ensure best customer satisfaction• Records customer inquiries by documenting on portal• Identifying new product and service applications

• Handling operations - Check-in Check-outs, Room Blocking, Departure Control, Group check-in check outs etc.• Good Knowledge of ‘Opera’ PMS Software• Knowledge of Reservations software - Reserve (Spirit) software• Ensuring maximum Enrollments for Hyatt’s loyalty program - World of Hyatt• Processing guest payments.• Processing guest reservations though Micros Opera• Monitoring all check in of guests and administer all complaints and special requests and ensure effective resolution of same.• Register guests and assigns rooms. • Assists in pre-registration and blocking of rooms for reservations.• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.• Regularly following up on room status and room status tracking• Knowledge of room locations, types of rooms available, and room rates.• Upselling guests with alternatives of rooms and food & beverage facilities to ensure with highest revenue• Possesses a working knowledge of the reservations department like processing day and future reservations when necessary and handlingcancellation procedures• Performs cash handling tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange etc.• Coordination with Finance and Sales & Marketing with regards toCity Ledgers, group billing• Sending High Balance Report (HBR) to guests and ensure payment timely for long stayer guests.• Registering Foreign nationality guest by preparing C-forms.