Aastha Dhanotia Email & Phone Number

Noida, Uttar Pradesh, India

🎯. Manage and Deliver projects in ServiceNow ITSM Processes such as Incident, Problem, Change and Knowledge Management. Strong foundation in understanding and implementation of Service Catalogs and Service Portal.🎯. Assisting Product Owners with User Stories and Acceptance Criteria documentation, ensuring alignment with project goals.🎯.Monitoring backlog to ensure accurate reflection of sprint progress, fostering project continuity.Tracked project performance against plans, delivering weekly updates to clients for enhanced transparency.🎯.Implementing innovative reporting framework, enhancing project oversight and decision-making.Delivered customized solutions in ServiceNow to meet specific client business needs, overseeing project timelines and resources.🎯.Evaluating business systems, documented requirements, and formulated strategies to align with overall objectives.🎯.Stayed updated with ServiceNow features to offer clients the latest capabilities, ensuring service excellence.🎯.Implementing continuous improvement initiatives to enhance team productivity and efficiency, fostering a culture of innovation within the Agile framework.🎯.Collaborating with stakeholders to gather feedback and incorporate iterative changes, ensuring the final deliverables met or exceeded client expectations.🎯.Utilized data-driven insights to identify bottlenecks and optimize workflows, resulting in streamlined processes and improved project delivery timelines.🎯.Guided cross-functional teams in Agile adoption and Scrum implementation, collaborating with Product Owners to refine backlog priorities.🎯. Experienced in implementing quality management systems and continuous improvement methodologies such as Lean or Six Sigma to drive operational excellence.🎯. Skilled in analyzing data and key performance indicators (KPIs) to identify areas for improvement and implement solutions to optimize operations

Gurgaon, India

Job responsibilities include determining the project approach and monitoring and reporting progress for identifying risks, particularly associated with the management of project deliverables.🎯.Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping, and requirements through implementation and deployment.🎯.Working on Project Vendor collaboration, Salesforce, technical App, D-365 Microsoft🎯.Manage stakeholder relationships, working with teams across the business practices to ensure the successful execution of the projects. Proactively monitor, manage, and report on the execution of deliverables.🎯.Assembling project plans, giving teamwork assignments, identifying resource needs, and escalating any issues appropriately.🎯.Preparing the business case and showing the impact of a project in terms of costs, savings, revenues, and benefits.🎯.Tracking key project milestones and adjusting project plans to meet the needs of the business.🎯.Managing budgets and timescales effectively 🎯.Coordinating effective communication with all stakeholders throughout the process Ensuring an excellent understanding of the project at hand and the priorities of the business units affected by any change🎯. Ability to do multi-tasking and to prioritize various tasks as per changing project demands.🎯. Exemplary time management, organizational, and communication skills. Facilitate the definition of project scope, goals, and deliverables. Advance level of proficiency in MS Project, Microsoft Excel.🎯. Performs a validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required.🎯. Documentation, Planning and Defining Scope, Monitoring, and Reporting Progress.

Gurgaon, India

Job responsibilities included leading Operations Analytics team as a Team lead on various business projects, job role was responsible for directly interfacing with large, global clients together with internal stakeholders including product development and customer success. Tenure mentor / Team Lead for operations process for a leading American Bank.  Handling team of 15 Analysts and performing audits of their report on a daily basis. Providing Training for Process to new joiners. Working closely with operational and development partners to perform analysis on various business processes with a focus on operational efficiency and effectiveness. Evaluates the design and operation of internal controls and develops solutions with stakeholders to improve risk management and controls. Preparing status reports by gathering, analyzing, and summarizing relevant information.

Gurgaon, India

=>Executed and performed client services which included; client calls, transaction processing, inquiry response/ research, account maintenance and analyzing customer questions, requests and problems.=> Executed and performed the day-to-day resolutions of complex problems and escalated client complaints.=> Assisted customers with insurance details , updating customer insurance information and verifying health equipment's covered .=> Responsible for training and assisting all team members with handling difficult and escalated calls.

Master Of Business Administration - Mba, Operations Management

Post Graduate Diploma In Project Management, Project Management, A

Activities and Societies:  Project Management Professional (PMP).  Project Management Professional (PMP).

Bachelor Of Arts, Economics, First

Diploma In Aviation Hospitality &Travel Management, Aviation/Airway Management And Operations, H1

Level 5 BTCE i Higher National Certificate from edexcel.

Higher Secondary, Medical Sciences

Secondary Education